# Users not receiving registration emails

**URL:** <https://meta.discourse.org/t/users-not-receiving-registration-emails/139527>\
**Category:** Product Support\
**Created:** [January 23, 2020, 1:18pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527 "2020-01-23T13:18:37Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![HSMMJ](https://avatars.discourse-cdn.com/v4/letter/h/34f0e0/32.png) [@HSMMJ](https://meta.discourse.org/u/HSMMJ)\
**Post date:** [January 23, 2020, 1:18pm UTC](https://meta.discourse.org/t/users-not-receiving-registration-emails/139527/1 "2020-01-23T13:18:38Z")

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We have started having a few new members who are unable to receive their registration emails. We’ve asked them to check spam and we have had them try more than once. Are there certain email clients who are unable to receive emails from a Discourse forum? Is there something we can do to help them, other than suggest they get a new email address? Thanks!

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