We have started having a few new members who are unable to receive their registration emails. We’ve asked them to check spam and we have had them try more than once. Are there certain email clients who are unable to receive emails from a Discourse forum? Is there something we can do to help them, ot…

Yahoo and outlook dot com email services are notorious for silently discarding email they don’t like, for any reason at all. Are these users on the same email provider?

One was on Hotmail. The other was on some random email provider that I haven’t heard of before. I assumed that was the reason they couldn’t receive it, but just not sure how to best resolve that for them.

Yes, hotmail/outlook are the same service and are absolutely notorious for silently dropping any and all mail they decide they don’t like. There’s not much that can be done about it, unfortunately, other than urge people to switch to a more reliable mail provider.

Thanks so much! I appreciate your help!

All you can really do is ask them to check their spam folder. If it’s not there, the provider silently dropped the mail.

用户未收到注册邮件

支持

codinghorror (Jeff Atwood) 2020年一月23日 13:38 2

Yahoo 和 Outlook.com 的电子邮件服务以随意静默丢弃其不喜欢的邮件而闻名，无论出于何种原因。

这些用户是否使用相同的电子邮件服务提供商？

Emails Go To Spam

話題		回覆	觀看
New users not receiving notification e-mail Support email	2	592	2020年三月14日
Issues registering an account using either Protonmail or Tutanota Support	10	2109	2020年七月1日
Emails not being received, except staff Support	3	1352	2022年二月1日
Hotmail users do not receive account verification email Support	8	5035	2017年六月4日
User signup confirmation email never arrives to Yahoo email address Support	11	1734	2017年七月22日

用户未收到注册邮件

相關主題