# User's posts go to approval queue due to incorrect user post count
**URL:** https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263
**Category:** Bug
**Created:** [June 30, 2018, 1:33pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263 "2018-06-30T13:33:08Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [June 30, 2018, 1:33pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/1 "2018-06-30T13:33:08Z")
On one of my self-hosted installs, I have a user whose posts go to the approval queue, and I cannot figure out why. Here’s what I know:
- The staff action log does not mention the post being sent to the queue, just the approvals that follow.
- This posts appear to be innocent, no links, for example just a quote and text.
- The user isn’t silenced, so I don’t think this is caused by a `min first post typing time` violation.
- We have not modified any setting that matches `approve`, e.g. `approve post count` and `approve unless trust level` are both 0.
- The user is not staged.
- It appears that three of four topics / posts the user has created have been affected.
Is there any reason left for why the posts go to approval?
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### Author:  [@Logan\_Devine](https://meta.discourse.org/u/Logan_Devine)
#### Post date: [June 30, 2018, 2:13pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/2 "2018-06-30T14:13:24Z")
I think it has to do with `first_post_typing_time` as that sometimes mutes and sometimes does not.
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [June 30, 2018, 2:52pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/3 "2018-06-30T14:52:56Z")
The user says that she’s definitely typing more than three seconds, and not pasting in text typed somewhere else.
Either way, I set `min first post typing time` to `0`, maybe that’ll help.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [June 30, 2018, 2:54pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/4 "2018-06-30T14:54:04Z")
Rogue browser setup would be my guess? Remember the detailed first post checks mostly only apply to trust level 0 users.
Have this user try in a different web browser and on their phone versus computer.
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [June 30, 2018, 2:54pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/5 "2018-06-30T14:54:35Z")
Than that shouldn’t be it as that user is TL1 🤔
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [June 30, 2018, 2:59pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/6 "2018-06-30T14:59:58Z")
I’m not sure. Do you have any Watched Words that force posts into approval?
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [June 30, 2018, 3:00pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/7 "2018-06-30T15:00:42Z")
No, there are no watched words at all.
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [June 30, 2018, 3:05pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/8 "2018-06-30T15:05:36Z")
The user has just noticed that the post counter in her profile is off – it’s currently at zero, but has been negative before.
I think this explains what has been happening – even if `approve post count` is 0, if a users post count is off, he can run into this check:
>
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [June 30, 2018, 3:08pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/9 "2018-06-30T15:08:59Z")
Did this person have a lot of pms that got deleted or posts that got deleted somehow? Your theory makes sense.
We should add protection here @neil in some form.
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [June 30, 2018, 3:11pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/10 "2018-06-30T15:11:25Z")
There was some post deletion.
The story is that that user sent me a PM, asking a question of which she was not sure whether she was allowed to ask that in public. I answered, and then asked her whether she was OK with making that public. She agreed, I deleted the discussion about turning the message public, and then used the feature to turn the message into a normal, public topic.
~~Apart from this, nothing fancy happened to the account, I think.~~
Also, there was another conversation before that that was converted from a public topic to a message before I replied.
Apart from this, nothing fancy happened to the account, I think. (Again.)
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### Author:  [@neil](https://meta.discourse.org/u/neil)
#### Post date: [July 4, 2018, 6:45pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/12 "2018-07-04T18:45:25Z")
I confirmed there was a problem with post counting in personal messages and made a fix.
Deleting a post in personal message would subtract from the user’s post count stat, but they aren’t counted when they’re created. So post counts can become negative. Changing topics from personal to/from public was adjusting counts correctly.
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [July 4, 2018, 7:12pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/13 "2018-07-04T19:12:25Z")
How can we fix this for existing accounts? Is there a way to trigger a re-count?
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### Author:  [@neil](https://meta.discourse.org/u/neil)
#### Post date: [July 4, 2018, 8:27pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/14 "2018-07-04T20:27:35Z")
We don’t have a way to do a recount, but I’m building a task to do it.
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [July 5, 2018, 10:23am UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/15 "2018-07-05T10:23:51Z")
That sounds perfect 👍
(I’d love it if it also recalculated other counters, specifically the number of topics per category, as we also have a – likely unrelated – weirdness there.)
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### Author:  [@neil](https://meta.discourse.org/u/neil)
#### Post date: [July 5, 2018, 2:44pm UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/16 "2018-07-05T14:44:04Z")
I added `rake users:recalculate_post_counts`.
> [@fefrei](#):
>
> recalculated other counters, specifically the number of topics per category
[We already do that once per day](https://github.com/discourse/discourse/blob/master/app/jobs/scheduled/category_stats.rb). Open a new topic about it with details.
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [July 27, 2018, 8:06am UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/17 "2018-07-27T08:06:43Z")
Since this has now landed in `beta`, I can confirm `rake users:recalculate_post_counts` did its job and the problem is solved 👍
Thanks! ❤
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### Author:  [@fefrei](https://meta.discourse.org/u/fefrei)
#### Post date: [July 27, 2018, 8:06am UTC](https://meta.discourse.org/t/users-posts-go-to-approval-queue-due-to-incorrect-user-post-count/91263/18 "2018-07-27T08:06:47Z")