# Users registering not receiving validation emails?

**URL:** https://meta.discourse.org/t/users-registering-not-receiving-validation-emails/342421
**Category:** Support
**Created:** [December 14, 2024, 2:37pm UTC](https://meta.discourse.org/t/users-registering-not-receiving-validation-emails/342421 "2024-12-14T14:37:49Z")
**Posts on this page:** 1
**Showing post:** 1

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### Author: ![patrickemin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/patrickemin/32/520162_2.png) [@patrickemin](https://meta.discourse.org/u/patrickemin)
#### Post date: [December 14, 2024, 2:37pm UTC](https://meta.discourse.org/t/users-registering-not-receiving-validation-emails/342421/1 "2024-12-14T14:37:49Z")

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Hello,

I invited around 50 people I know to join my forum by sending them an email. One of them, after filling out the registration form on the website, encountered some issues.

1. **Issue with the registration form validation** : After entering all the required information, the message “You will receive a confirmation email” was displayed, but the page froze and did not close. This seems to be unexpected behavior.

2. **Issue with receiving the confirmation email** : This person (my mother, whose email I have access to) did not receive the confirmation email either in her inbox or spam, despite the confirmation message appearing on the website.

To resolve the issue, I sent a direct invitation link to my mother, and she was able to register without any problems. This suggests that the standard registration process (without a direct invitation link) might be causing the problem in this case.

I am concerned that the 49 other invitees might face the same issue and be unable to register on my site. Is this a known problem or something you’ve encountered before?

Thank you in advance for your help.

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_[View the full topic](https://meta.discourse.org/t/users-registering-not-receiving-validation-emails/342421)._