# Using discourse as a community ticket system

**URL:** https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607
**Category:** Feature
**Created:** [September 30, 2014, 4:53am UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607 "2014-09-30T04:53:02Z")
**Posts on this page:** 1
**Showing post:** 18

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### Author: ![erlend\_sh](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/erlend_sh/32/119475_2.png) [@erlend\_sh](https://meta.discourse.org/u/erlend_sh)
#### Post date: [May 22, 2015, 11:53am UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607/18 "2015-05-22T11:53:37Z")

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We’ve gotten closer now:

> [@boomzilla](#):
>
> Assign a ticket to a person

You can now do this by adding a tag.

> [@boomzilla](#):
>
> Assign a severity / priority

Can also be covered by tags.

> [@boomzilla](#):
>
> Track the status (only very coarse grained tracking in Discourse - open and closed)

The Solved plugin. is great for this. Ideally it will also allow [marking as solved without specifying a specific answer](https://meta.discourse.org/t/solved-button-plugin/28129/12).

> [@boomzilla](#):
>
> Track time spent working on a ticket

Don’t think we’ll ever have that natively, but how many ticketing systems (or companies) actually use this feature? I’ve worked professionally with two different ticketing systems (HelpScout and UserVoice) and time tracking was never a concern. It’s also something that’s easily left up to a separate program.

> [@adopilot](#):
>
> Once again why I thing that Discource cloud be ticketing system:Becouse We use it allready for:Communicating to each otherWiki posts (knowledge base)Mail ListsWork SharingAnnouncementsSocial integratingCalendar integratingand many others

Some important “others”: Excellent search and automatic related-post suggestions to facilitate independent problem solving and fewer duplicate requests.

Also, and most importantly in my humble opinion, a ticketing system is the closest thing to a community for many companies. Starting off with Discourse as a ticketing system would be a great way to set yourself up for a more expansive community story as your company evolves.

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_[View the full topic](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607)._