# Using discourse as a community ticket system

**URL:** <https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607>\
**Category:** Feature\
**Created:** [September 30, 2014, 4:53am UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607 "2014-09-30T04:53:02Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![anon21958287](https://avatars.discourse-cdn.com/v4/letter/a/ee59a6/32.png) [@anon21958287](https://meta.discourse.org/u/anon21958287)\
**Post date:** [October 2, 2014, 4:01am UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607/2 "2014-10-02T04:01:07Z")

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The concept of a “community ticket system” isn’t bad, but I don’t see why you’d use Discourse for this. It lack a _lot_ of stuff that a ticket system really needs.

If you could use Discourse for only the commenting part of the system, it would make sense. But as the entire system, you’ll end up with something that isn’t manageable and gives you a false sense of control.

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_[View the full topic](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607)._