# Using discourse as a community ticket system **URL:** \ **Category:** Feature\ **Created:** [September 30, 2014, 4:53am UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607 "2014-09-30T04:53:02Z")\ **Posts on this page:** 1\ **Showing post:** 22
**Author:** ![cregox](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cregox/32/115904_2.png) [@cregox](https://meta.discourse.org/u/cregox)\ **Post date:** [May 22, 2015, 5:21pm UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607/22 "2015-05-22T17:21:26Z")
Oh yeah! That’s a good simplified statement of what [I’ve already said](https://meta.discourse.org/t/ideas-for-creating-an-email-profile-thing/25887/6)! But it makes the task of implementing it not at all easier as there are still so many steps needed to make it work. 😃 You do introduce the idea of making it anonymous to begin with, which is a very nice addition. Currently we can create topic with email-in, but they’re not anonymous. In either case, the created topic need to be done by the email-profile and not by the system like it is today. Thinking a little bit more about it… Maybe instead of making an email-profile, it would create an instant anonymous profile based on the email, which could then be used to claim the profile and opt-in to remove anonymous! 🙂 --- _[View the full topic](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607)._