# Using discourse as a community ticket system

**URL:** <https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607>\
**Category:** Feature\
**Created:** [September 30, 2014, 4:53am UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607 "2014-09-30T04:53:02Z")\
**Posts on this page:** 1\
**Showing post:** 41

<div class="post-metadata">

**Author:** ![kgreed](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/kgreed/32/168602_2.png) [@kgreed](https://meta.discourse.org/u/kgreed)\
**Post date:** [November 26, 2019, 8:12pm UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607/41 "2019-11-26T20:12:16Z")

</div>

We use Discourse for a customer support ticket system.  
Each customer has a To Do Category and a Done category.  
The workflow is handled by tags.  
It works well enough for our purposes.

---

_[View the full topic](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607)._