# Using discourse as a community ticket system **URL:** https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607 **Category:** Feature **Created:** [September 30, 2014, 4:53am UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607 "2014-09-30T04:53:02Z") **Posts on this page:** 1 **Showing post:** 43
### Author: ![NateDhaliwal](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/natedhaliwal/32/313494_2.png) [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal) #### Post date: [June 22, 2025, 2:19am UTC](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607/43 "2025-06-22T02:19:13Z")
Perhaps these will help? > [@Tickets Plugin tickets](https://meta.discourse.org/t/tickets-plugin/97914/1): > > Repo [https://github.com/paviliondev/discourse-tickets](https://github.com/paviliondev/discourse-tickets)Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the [Assign Plugin](https://meta.discourse.org/t/discourse-assign/58044). It is based on @tobiaseigen’s [original spec](https://meta.discourse.org/t/using-discourse-as-ticket-system-so-no-balls-are-dropped-woman-juggling/82698), and has been built in collaboration with @tobiaseigen and an awesome [Ruby for Good team](https://community.namati.org/t/ruby-for-good-2018-and-the-global-legal-empowerment-network/44159), for the benefit of both [Namati](https://namati.org) and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets\_priority, tickets\_reason and tickets… > [@Use Discourse as a Private Support/Ticket System](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268/1): > > On and off I’ve seen posters asking about how to use Discourse as a support (or ticketing) platform. I’d like to share my setup here for those with similar needs. Background You run/work for an organization. You need to provide pre-sales, after-sales, technical and/or one-on-one support to your customers, agents, distributors and/or partners (which organization doesn’t?). What is Discourse Discourse is primarily a forums software, geared towards public, open conversations of various topics. … --- _[View the full topic](https://meta.discourse.org/t/using-discourse-as-a-community-ticket-system/20607)._