# Using PMs as a ticket system - auto-closing and closing reminders

**URL:** <https://meta.discourse.org/t/using-pms-as-a-ticket-system-auto-closing-and-closing-reminders/307087>\
**Category:** Product Support\
**Tags:** topic-timers, personal-messages\
**Created:** [May 7, 2024, 12:36pm UTC](https://meta.discourse.org/t/using-pms-as-a-ticket-system-auto-closing-and-closing-reminders/307087 "2024-05-07T12:36:46Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Parker1090](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/parker1090/32/119862_2.png) [@Parker1090](https://meta.discourse.org/u/Parker1090)\
**Post date:** [May 7, 2024, 12:36pm UTC](https://meta.discourse.org/t/using-pms-as-a-ticket-system-auto-closing-and-closing-reminders/307087/1 "2024-05-07T12:36:46Z")

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Hi all

I have two questions if that’s OK, relating to PMs.

We use PMs as part of a support system, tied in with staging emails. So a user can email a set support@ email address which is fed into a group PM with the support team. It works really well for us.

1. Is there a way to set an auto-close on these PMs like you can with categories? We typically set it so it closes _x days_ after the last reply, but currently doing this manually.

2. Are we able to do a reminder before the PM is closed (e.g. “This thread will close in 48 hours, please reply if you want to keep it open”)?

If it’s not possible as is, that’s no problem - just thought I’d ask! The wider site is a support site, but the PMs are for more individual support relating to accounts.

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