Vbulletin vs discourse

[AstonJ]

@Ghan

We use this capability fairly extensively in our current software today and I lean in your direction here. Most of these threads that users create for “support” are really just a means to complain at the staff that their post got removed or whatever. There are some legitimate uses though where users are trying to report a history of harassment by someone else or other topics that require some actual discussion.

This is an excellent use case for such as system - otherwise people use the more public ‘forum feedback’ section, and often only to stir up trouble. Moving to a ‘Contact Staff’ section cut that kind of nonsense by about 90%.