I would mind using your help. I’ve set a persona in my forum and fed him with lots of manuals and guides for customer support. It is almost working GREAT. But it is not reading the topics within the forum to use for answers as well. How can I enable that feature? Also, how do I teach him new things…

[이미지] Angela_MRS: But it is not reading the topics within the forum to use for answers as well. How can I enable that feature? You need to add both search and read tools to your persona, and instruct your persona to do those actions in your system prompt. [이미지] Angela_MRS: Also, how do I…

Thank you sooooooo much @Falco , this is so helpful. Do you think I could add an AI-teaching post on the “Staff” category, so it won’t be visible for the regular users, yet the persona can take that income and modify it’s answers??

[이미지] Angela_MRS: Do you think I could add an AI-teaching post on the “Staff” category, so it won’t be visible for the regular users, yet the persona can take that income and modify it’s answers?? Nope. By default, a persona can only read what is publicly accessible, so that won’t work. You’…

ohhh, that’s a shame :sob: I was trying to create a new category accesible to few members, including the persona, but not visible to “everyone”, and indeed the bot doesn’t seem to be able to read from there… I don’t want my customers to be able to see this “backstage” info, perhaps this could be a…

Yeah, this is tricky to get right. As if the persona can read, and users have access to the persona, it only takes time for a user to ask the persona to transcribe everything that is in those docs, making those indirectly public right ?

Mmmmm, correct, AI is way smarter than I am :rofl:

Actually it works now! After enabling the Search and Read tools, click on “Show Tool Details” in there, one can enable the Search Private and Read Private. This means, now our AI assistant can directly read the knowledge database we are preparing, without the need to continually update the docs on…

[이미지] Angela_MRS: I don’t want my customers to be able to see this “backstage” info, You could unlist those topics

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지원

Falco (Falco) 4월 3, 2025, 8:19오후 4

아니요. 기본적으로 페르소나는 공개적으로 접근 가능한 내용만 읽을 수 있으므로, 그렇게는 작동하지 않습니다.

Everyone이 읽을 수 있지만, Staff만 작성/답변할 수 있는 카테고리에 이 내용을 추가해야 합니다.

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