# We cannot detect if your account was created, please ensure you have cookies enabled
**URL:** https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626
**Category:** Support
**Created:** [2월 20, 2019, 8:19오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626 "2019-02-20T08:19:00Z")
**Posts on this page:** 20
**Page:** 2
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [6월 25, 2019, 12:10오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/21 "2019-06-25T00:10:11Z")
I’m fine with helping plugin makers fix their broken plugins, if we have specifics. Mostly we’d be providing them a repro so they can make changes to their plugin.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [6월 25, 2019, 12:35오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/22 "2019-06-25T00:35:19Z")
My general fix for this is to add `autocomplete: discourse` but I don’t think this is correct in this case.
This is actually not exactly the same as this broken chrome behavior: [https://bugs.chromium.org/p/chromium/issues/detail?id=587466](https://bugs.chromium.org/p/chromium/issues/detail?id=587466)
Somehow, some extension is adding text to `new-account-challenge` after we **explicitly** set it from here: [discourse/app/assets/javascripts/discourse/controllers/create-account.js.es6 at 6de254f64263d7e3cc223404348c03e23c85d904 · discourse/discourse · GitHub](https://github.com/discourse/discourse/blob/6de254f64263d7e3cc223404348c03e23c85d904/app/assets/javascripts/discourse/controllers/create-account.js.es6#L196-L199)
This is clearly bad browser extension behavior to me. Why is it touching an `INPUT` after it already has text in it?
I am not sure there is anything we can do here short of isolate what browser extension is causing this and raising an issue with the authors of said extension.
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### Author:  [@Bas](https://meta.discourse.org/u/Bas)
#### Post date: [7월 2, 2019, 8:20오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/23 "2019-07-02T08:20:53Z")
I reproduced this with all plugins disabled before reporting.
I cannot reproduce it on a clean download of Chrome. Not sure if that is the lack of plugins, lack of stored passwords, changed settings or something else.
> [@Stephen](#):
>
> Convenience isn’t a defence for asking for more work be done, not does it constitute a bug.
I wasn’t asking for more work to be done, I was trying to help find a tricky bug that has been reported by multiple people.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [7월 2, 2019, 8:40오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/25 "2019-07-02T08:40:55Z")
I really need some sort of repro here to be able to make any headway here
Without a repro we have no way of getting to the bottom of this. Chrome starting with version 48 or so went all user hostile with an atomic autocomplete non compliant implementation, maybe you managed to trigger something here
We just need a clean repro here to be able to move forward
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### Author:  [@Bas](https://meta.discourse.org/u/Bas)
#### Post date: [7월 2, 2019, 9:13오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/26 "2019-07-02T09:13:43Z")
I tried for an hour or so with a new download of Chrome; couldn’t trigger it on meta.
For our Discourse instance, I’ll change the “please ensure you have cookies enabled” to “Please delete any saved passwords and try again”; that should cover the rare occasion that someone tries to sign up, while already having a saved password.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [7월 2, 2019, 10:17오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/27 "2019-07-02T10:17:25Z")
If you can repro with a clean Chrome I _guarantee_ you we will do whatever it takes to fix this. 100% guarantee.
I am intensely interested in ensuring that things work on default popular browsers. That is mission critical.
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### Author:  [@calebs](https://meta.discourse.org/u/calebs)
#### Post date: [7월 4, 2019, 1:06오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/28 "2019-07-04T01:06:27Z")
We’ve got the same issue. Here’s what they messaged us:
> I would, but it seems like registration might be bugged. Everytime I try to register, I get a “We cannot detect if your account was created, please ensure you have cookies enabled.” error message, and no account confirmation email.
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### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [7월 4, 2019, 1:09오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/29 "2019-07-04T01:09:34Z")
Can you share a link of that instance where it can be reproduced every time?
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [7월 4, 2019, 1:30오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/30 "2019-07-04T01:30:52Z")
See earlier posts. Have them try with plugins disabled, or in browser [safe mode](https://meta.discourse.org/t/53504?silent=true).
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### Author:  [@calebs](https://meta.discourse.org/u/calebs)
#### Post date: [7월 4, 2019, 1:34오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/31 "2019-07-04T01:34:49Z")
Already read every post. Just for the record, the same person was able to register before, but since they did at an early stage, we deleted their account and ask them to re-join today. We haven’t added any new plugins since then.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [7월 4, 2019, 4:31오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/32 "2019-07-04T04:31:48Z")
That referred to browser plugins, it’s likely to be something in their browser altering the page.
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### Author:  [@calebs](https://meta.discourse.org/u/calebs)
#### Post date: [7월 4, 2019, 5:43오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/33 "2019-07-04T05:43:04Z")
Pretty unlikely, since they received an email yesterday, with the exact same forum configuration. They also confirmed that they haven’t installed any browser plugins.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [7월 4, 2019, 6:27오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/34 "2019-07-04T06:27:37Z")
Can you repro it here on meta or on [try.discourse.org](http://try.discourse.org)?
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### Author:  [@calebs](https://meta.discourse.org/u/calebs)
#### Post date: [7월 4, 2019, 7:25오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/35 "2019-07-04T07:25:42Z")
Sorry, but I have no idea what that means.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [7월 4, 2019, 11:54오전 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/36 "2019-07-04T11:54:08Z")
Can the user reproduce (repro) the issue signing up on this site, or at [try.discourse.org](http://try.discourse.org) ?
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### Author:  [@Bas](https://meta.discourse.org/u/Bas)
#### Post date: [7월 4, 2019, 12:52오후 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/37 "2019-07-04T12:52:14Z")
> [@codinghorror](#):
>
> Can you repro it here on meta or on [try.discourse.org](http://try.discourse.org)?
Probably only if the user already has an account with saved password on [try.discourse.org](http://try.discourse.org)
My symptoms disappeared the moment I deleted the saved passwords (this also explains why incognito mode works).
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [7월 4, 2019, 4:11오후 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/38 "2019-07-04T16:11:40Z")
So you can repro this is a clean install of Chrome with no plugins on [try.discourse.org](http://try.discourse.org)? I am unclear. If you can, please list the steps so we can also repro.
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### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [7월 4, 2019, 4:19오후 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/39 "2019-07-04T16:19:56Z")
I just tried saving passwords in chrome for meta and signing up with a new account. I didn’t run into any issues.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [7월 4, 2019, 4:22오후 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/40 "2019-07-04T16:22:56Z")
Did you try signing in, deleting the account, then signing in again in the same incognito session?
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### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [7월 4, 2019, 4:24오후 UTC](https://meta.discourse.org/t/we-cannot-detect-if-your-account-was-created-please-ensure-you-have-cookies-enabled/109626/41 "2019-07-04T16:24:02Z")
I don’t run Chrome, so I wasn’t in incognito. Here’s what I did:
- Signed in with my normal Meta account
- Saved PW in Chrome
- Signed out
- Attempted to sign up with new email
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