# We need help re-gaining access to our account
**URL:** https://meta.discourse.org/t/we-need-help-re-gaining-access-to-our-account/228743
**Category:** Support
**Created:** [June 1, 2022, 1:01pm UTC](https://meta.discourse.org/t/we-need-help-re-gaining-access-to-our-account/228743 "2022-06-01T13:01:55Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Ru\_Makumbe](https://meta.discourse.org/u/Ru_Makumbe)
#### Post date: [June 1, 2022, 1:01pm UTC](https://meta.discourse.org/t/we-need-help-re-gaining-access-to-our-account/228743/1 "2022-06-01T13:01:56Z")
Hello,
my team and have recently lost access to discourse due to change of domain host. Our Host was Godaddy but now we are with google domains and we have had issues in getting access to our account.
Can someone help with this please
Many thanks
Ru
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [June 1, 2022, 1:08pm UTC](https://meta.discourse.org/t/we-need-help-re-gaining-access-to-our-account/228743/2 "2022-06-01T13:08:47Z")
Are you hosted by [discourse.org](http://discourse.org)? If so, then it sounds like you just need to make sure that you have a CNAME record pointing to `YOURSITE.hosted-by-discourse.com`. If you do that, your site should work. If you’re not sure what `YOURSITE` is then you’ll need to email `support@discourse.org` to try to figure that out.
It’s not clear what account you’re talking about.
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### Author:  [@maiki](https://meta.discourse.org/u/maiki)
#### Post date: [June 1, 2022, 7:15pm UTC](https://meta.discourse.org/t/we-need-help-re-gaining-access-to-our-account/228743/4 "2022-06-01T19:15:43Z")
Hi Ru. 👋
Sorry to hear your change of domain host is causing access issues for your Discourse site.
As @pfaffman pointed out, if you are on our hosted service it shouldn’t be too difficult to fix. However, if you are hosted elsewhere (including self-hosting on a VPS), it should be a similar process to fix.
The first step is to determine where your Discourse is hosted and contact them. If you or the person who set up your Discourse is hosting with us you can message the `@team` group when logged into [meta.discourse.org](http://meta.discourse.org), or by emailing [team@discourse.org](mailto:team@discourse.org). 🙂
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [April 9, 2023, 2:49pm UTC](https://meta.discourse.org/t/we-need-help-re-gaining-access-to-our-account/228743/6 "2023-04-09T14:49:26Z")
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