# What about a "ticketing" system for suspensions? **URL:** \ **Category:** Feature\ **Created:** [28. Oktober 2014 um 23:28 UTC](https://meta.discourse.org/t/what-about-a-ticketing-system-for-suspensions/21603 "2014-10-28T23:28:26Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\ **Post date:** [28. Oktober 2014 um 23:28 UTC](https://meta.discourse.org/t/what-about-a-ticketing-system-for-suspensions/21603/1 "2014-10-28T23:28:26Z")
I am [not a big fan of negative incentive systems](http://basicinstructions.net/basic-instructions/2009/12/13/how-to-discipline-your-employees.html) but I think we might be able to build one into Discourse in a way that is positive and works well with the existing trust level promotion system. As of a few weeks ago, when you send a PM as a staff member, **there is a checkbox to make the PM an official warning**. These warnings show up differently than regular PMs and are counted as distinct messages with a red message icon. So now you can keep track of “official tickets” you send to community members (as PMs), rather than the de-facto, indirect count of how many mod-agreed flags have been applied to their posts, how many of their posts have been deleted, and so forth. But what if we did a bit more… - **A customizable “ticket book” of common PM warnings** - **Optional numeric point value associated with each ticket** - **Series of up to 3 timed suspensions associated with ticket point levels** - **Ticket points will automatically decay over time** The tickets will be sent as warning PMs so you can view the archive of all your tickets as a sub-tab in your private messages. What I like about this approach is two things: 1. It makes moderation easier – when mods delete topics or posts they’re not bothering to inform users because that takes too much time. With the ticket book, you have prefab, nice, friendly, patient explanations for why things are being deleted (if you want to use them) … just click, click, click and make it happen. 2. It helps users – rather than just seeing their content disappear and wondering what happened, users get a nice, patient explanation of the rules in their ticket warning PM. It helps educate your users so they can become good citizens, and hopefully without feeling offended or violated. > **[So, your comment was eaten by a (Don't Push Yer) Luck Dragon](https://bbs.boingboing.net/t/so-your-comment-was-eaten-by-a-dont-push-yer-luck-dragon/39423)** > > This isn’t complaining. I have a question / topic which might help debate around here. Without adding too much (any) work for the mod’s, is there any way we could see what comments we have made that were deleted? It -could- give a good sense, in... I totally support mod deletions. But I think this might be a way of addressing the “why” part of deletions and helping reach those community members who can be reached. --- _[View the full topic](https://meta.discourse.org/t/what-about-a-ticketing-system-for-suspensions/21603)._