# What about medium tech?

**URL:** <https://meta.discourse.org/t/what-about-medium-tech/313207>\
**Category:** Community Building\
**Created:** [June 22, 2024, 5:23pm UTC](https://meta.discourse.org/t/what-about-medium-tech/313207 "2024-06-22T17:23:05Z")\
**Posts on this page:** 1\
**Showing post:** 22

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**Author:** ![simon](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/simon/32/339122_2.png) [@simon](https://meta.discourse.org/u/simon)\
**Post date:** [June 24, 2024, 7:32pm UTC](https://meta.discourse.org/t/what-about-medium-tech/313207/22 "2024-06-24T19:32:24Z")

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> [@Jagster](#):
>
> CDCK is reaching that goal. But they are targeting support forum style and that way they are living in totally different world than we other.

This might be a reason to be optimistic. Customer support is an area where independent forums are able to compete with social media. It might be worth figuring out why this is the case.

One of the difficulties in this topic is that Discourse is such a generalized tool that we’re not all talking about the same use case. I think my initial idea of “How can non-technical people be made aware that there are viable alternatives to Facebook and Twitter?” was a bit off. Marketing needs to be aimed at specific types of problems or use cases, not at the non-technical world in general.

My interest at the moment is in discussion forums with an emphasis on the types of discussions that are leading to extreme polarization. I’m suggesting that Discourse should be marketed to organizations that would like to see an improvement in the quality of discussions around various “hot” topics. These would generally be organizations that have a budget.

> [@piffy](#):
>
> While I am always in favour of Discourse being as simple to install as possible, the primary problem is not on the supply side, but the demand side.

It’s quite possible we’re thinking of different use cases. What I’m seeing is an extreme amount of energy related to various issues. Where I live it’s spilled over from Twitter/Facebook to having opposing sides demonstrating in the streets. Strategically placed Discourse forums could siphon off some of this energy and encourage small groups of people to have more reasonable, productive discussions.

For other (more fun) use cases, the criteria for what Discourse would need to supply would be different. An example of that would be targeting social media creators who are tired of being “slaves to the algorithm”.

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