Hey Ted, good to see you. ![]()
In my experience it is more about getting the right people, making sure you trust them, communicating regularly, documenting processes (including exceptions) and having clear appeal paths.
From The Community Lifecycle: From Launch to Legacy
The team [of 55 volunteer moderators] was already operating as a well oiled machine. Governance was distributed amongst Team Leaders, Advisors and Mentors assigned to different sub-forums; all following centralised processes which were well documented and regularly reassessed.
Curious to hear other opinions, if anyone has relevant experience.