# What does 'revoke email' action mean in Logs?

**URL:** https://meta.discourse.org/t/what-does-revoke-email-action-mean-in-logs/57096
**Category:** Support
**Created:** [7 februari 2017 om 22:33 UTC](https://meta.discourse.org/t/what-does-revoke-email-action-mean-in-logs/57096 "2017-02-07T22:33:14Z")
**Posts on this page:** 1
**Showing post:** 8

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### Author: ![dpb](https://avatars.discourse-cdn.com/v4/letter/d/e99b99/32.png) [@dpb](https://meta.discourse.org/u/dpb)
#### Post date: [6 november 2018 om 17:12 UTC](https://meta.discourse.org/t/what-does-revoke-email-action-mean-in-logs/57096/8 "2018-11-06T17:12:00Z")

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I have a user who tells me that he is receiving no mails. Looking into the logs, i am able to identify the `revoke email` action for this.

Before the user will receive mails again, there is another 10 days to wait.

What can i do to let the user receive new mails again immediately?

The bounce score is already reset to 0; i guess that is because I recently lowered the `reset bounce score after days` settings. How can I let the user receive mails again immediately?

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