# What happens if you lose your 2FA?
**URL:** https://meta.discourse.org/t/what-happens-if-you-lose-your-2fa/88451
**Category:** Support
**Created:** [25 mei 2018 om 13:11 UTC](https://meta.discourse.org/t/what-happens-if-you-lose-your-2fa/88451 "2018-05-25T13:11:23Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Garrick](https://meta.discourse.org/u/Garrick)
#### Post date: [25 mei 2018 om 13:11 UTC](https://meta.discourse.org/t/what-happens-if-you-lose-your-2fa/88451/1 "2018-05-25T13:11:23Z")
If 2 factor is enabled, what happens if you lose your device or the phone gets reset? Can this be overridden by an admin to disable or reset it?
Asking because recently i took my phone to be serviced and they reset the phone without asking or notifying and I lost access to 2 website accounts I had on there.
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### Author:  [@dax](https://meta.discourse.org/u/dax)
#### Post date: [25 mei 2018 om 13:54 UTC](https://meta.discourse.org/t/what-happens-if-you-lose-your-2fa/88451/2 "2018-05-25T13:54:50Z")
Until the version 2 of 2FA is implemented, you will have to ask a site administrator to disable 2FA
Version 2 provides the security codes that you can use to access the site when you do not have the phone available
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### Author:  [@Garrick](https://meta.discourse.org/u/Garrick)
#### Post date: [25 mei 2018 om 13:55 UTC](https://meta.discourse.org/t/what-happens-if-you-lose-your-2fa/88451/3 "2018-05-25T13:55:50Z")
ok thanks. so another person with admin rights can disable for me if I needed?
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [25 mei 2018 om 21:21 UTC](https://meta.discourse.org/t/what-happens-if-you-lose-your-2fa/88451/4 "2018-05-25T21:21:55Z")
The contact info is on `/about` for staff.
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [20 november 2020 om 01:58 UTC](https://meta.discourse.org/t/what-happens-if-you-lose-your-2fa/88451/5 "2020-11-20T01:58:34Z")