# When notifications go missing

**URL:** https://meta.discourse.org/t/when-notifications-go-missing/94631
**Category:** Support
**Created:** [August 13, 2018, 7:27pm UTC](https://meta.discourse.org/t/when-notifications-go-missing/94631 "2018-08-13T19:27:46Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Seth\_Godin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/seth_godin/32/119667_2.png) [@Seth\_Godin](https://meta.discourse.org/u/Seth_Godin)
#### Post date: [August 13, 2018, 7:27pm UTC](https://meta.discourse.org/t/when-notifications-go-missing/94631/1 "2018-08-13T19:27:46Z")

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Hi all. Trying to help one of my team track down a mystery. We have a closed to the public Discourse board, and she was tagged in a post by one of our users.

The post is here:

[https://tms5.themarketingseminar.com/t/meet-the-new-change-maker/33832](https://tms5.themarketingseminar.com/t/meet-the-new-change-maker/33832)

She was tagged, and confirmed that the tag was formatted properly, because when she clicks on her name @francoise it goes to her.

She then double-checked all her notifications from that period of time, as seen here:

 ![](https://global.discourse-cdn.com/meta/original/3X/7/4/74204caacd9e8e383b822f3323339be38b9aeb81.png)

And it’s not there.

What other forms of information can i share here that will make it so you can weigh in on this?

thanks!

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### Author: ![jomaxro](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jomaxro/32/126216_2.png) [@jomaxro](https://meta.discourse.org/u/jomaxro)
#### Post date: [August 13, 2018, 7:48pm UTC](https://meta.discourse.org/t/when-notifications-go-missing/94631/2 "2018-08-13T19:48:05Z")

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Hey @Seth_Godin, that’s a neat mystery. I’m going to take a look, let you know if we need any further details.

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### Author: ![jomaxro](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jomaxro/32/126216_2.png) [@jomaxro](https://meta.discourse.org/u/jomaxro)
#### Post date: [August 13, 2018, 7:51pm UTC](https://meta.discourse.org/t/when-notifications-go-missing/94631/3 "2018-08-13T19:51:05Z")

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OK, not a very exciting mystery 😞. Looks like the user didn’t tag @francoise and others, she created a hyperlink to the user’s profile page. Notice that the mention is blue text with no background, not the usual grey text with a light grey background. Interestingly she did mention users correctly in the second post.

Does this solve the mystery for you?

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### Author: ![Seth\_Godin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/seth_godin/32/119667_2.png) [@Seth\_Godin](https://meta.discourse.org/u/Seth_Godin)
#### Post date: [August 13, 2018, 7:57pm UTC](https://meta.discourse.org/t/when-notifications-go-missing/94631/4 "2018-08-13T19:57:21Z")

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wow

amazing

thanks @jomaxro

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### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [September 12, 2018, 7:57pm UTC](https://meta.discourse.org/t/when-notifications-go-missing/94631/5 "2018-09-12T19:57:26Z")

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