# Where do I find details about bounced emails in Discourse?

**URL:** https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983
**Category:** Support
**Created:** [February 7, 2018, 6:06am UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983 "2018-02-07T06:06:17Z")
**Posts on this page:** 9
**Page:** 1

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### Author: ![meglio](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/meglio/32/71444_2.png) [@meglio](https://meta.discourse.org/u/meglio)
#### Post date: [February 7, 2018, 6:06am UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/1 "2018-02-07T06:06:17Z")

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I can’t find anywhere in Discourse admin panel where I can find full details of bounced emails – to read the content and find out the bouncing reason.

I don’t seem to have those saved in my email account (automatically deleted by Discourse?)

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### Author: ![mpalmer](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mpalmer/32/45740_2.png) [@mpalmer](https://meta.discourse.org/u/mpalmer)
#### Post date: [February 7, 2018, 7:10am UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/2 "2018-02-07T07:10:49Z")

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Bounces for mail attempting to be delivered _to_ Discourse, or bounces for mail sent by Discourse? In either event, they’re under Admin → Emails, just different tabs (“Rejected” vs “Bounced”).

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### Author: ![meglio](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/meglio/32/71444_2.png) [@meglio](https://meta.discourse.org/u/meglio)
#### Post date: [February 7, 2018, 7:29am UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/3 "2018-02-07T07:29:37Z")

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Yep, they’re listed there, but I’m interested in full email details to analyse the bounce reasons.

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### Author: ![JagWaugh](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jagwaugh/32/69335_2.png) [@JagWaugh](https://meta.discourse.org/u/JagWaugh)
#### Post date: [February 7, 2018, 7:32am UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/4 "2018-02-07T07:32:19Z")

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Look in siteurl/logs

There is a warning message for each bounce (incoming and outgoing), starting with “Email can not be processed:..” you can see the details in “info”.

siteurl/admin/email/bounced lists destination and type of bounced,  
siteurl/admin/email/rejected lists source, subject and reason.

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### Author: ![mpalmer](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mpalmer/32/45740_2.png) [@mpalmer](https://meta.discourse.org/u/mpalmer)
#### Post date: [February 7, 2018, 7:38am UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/5 "2018-02-07T07:38:21Z")

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So click on the link under the “error” column. It’ll display a pop up with everything you could ever possibly want to know about the bounce.

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### Author: ![meglio](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/meglio/32/71444_2.png) [@meglio](https://meta.discourse.org/u/meglio)
#### Post date: [February 7, 2018, 9:19pm UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/6 "2018-02-07T21:19:56Z")

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Found out that you also have to enable `log mail processing failures` in settings.

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### Author: ![tophee](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tophee/32/73406_2.png) [@tophee](https://meta.discourse.org/u/tophee)
#### Post date: [February 7, 2018, 10:46pm UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/7 "2018-02-07T22:46:28Z")

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You might also want to know that discourse is reporting greylisted emails as bounced:

> [@Display more info about greylisted emails (under bounced)](https://meta.discourse.org/t/display-more-info-about-greylisted-emails-under-bounced/64801):
>
> I have a few email addresses that seem to be bouncing according to /admin/email/bounced/ but when I check the SparkPost logs, they are listed as delayed (because they are [greylisted](https://en.wikipedia.org/wiki/Greylisting)). Now, from what I understand, as annoying [as that delay may be](http://articles.marco.org/238), it does not necessarily mean that the email has definitely bounced. If your mailserver is configured correctly, it will simply retry to deliver after the time indicated by the receiving server and it will then be accepted. I’m assuming that SparkPost is…

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### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [May 12, 2020, 5:43pm UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/8 "2020-05-12T17:43:00Z")

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### Author: ![peternlewis](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/peternlewis/32/108888_2.png) [@peternlewis](https://meta.discourse.org/u/peternlewis)
#### Post date: [December 18, 2020, 8:32am UTC](https://meta.discourse.org/t/where-do-i-find-details-about-bounced-emails-in-discourse/79983/10 "2020-12-18T08:32:27Z")

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In case anyone else is confused as I was by this, the “error” column is actually called “Email Type”, so I came here looking after clicking on the other links in the table and the table entry itself, none of which did what I wanted and not thinking to click “digest” or “mailing\_list” in the “Email Type” column to get the error information.
