The discussion revolves around where to seek help for issues related to official Discourse components, particularly focusing on the Jitsi video conference plugin. Jagster questions the purpose of having a dedicated topic when a tag like official already exists, and notes that the Jitsi component lacks the official tag. Moin clarifies that the official tag is applied only to the main topic, not peripheral ones, to reduce noise. JammyDodger explains that both dedicated topics and posts in existing topics are acceptable, but splitting issues into new topics helps with organization and discoverability. Jagster humorously suggests an AI tool to automate the process, which JammyDodger agrees would be ideal given the time-consuming nature of the task.
I’m a bit confused now. Surely this isn’t bigger meta-question, but I would love to save workload of staff here.
Why dedicated topic, not Support (damn, I really should read description of categories) or Contribute > Bug because there is dedicated tag indeed? What is the point to have a tag if publishing follow topic with same name?
I’m a bit curious because [1] someone make bad decision at some point and gave me ability to change some metas
(And if Jitsi is official one why it is missing tag official ?)
I have too much time because a customer is late; very rude but she is originally from Ireland so we have to understand ↩︎
For official plugins and theme components (and themes, eventually) you can create a dedicated topic in the proper category with the appropriate tag, or post in the topic itself. Both are fine. Though if you post your issue in the plugin/theme component topic you may find it gets to split off into a new topic to keep things organised and findable (it’s great for things like Related Topics, etc too).
I’ve updated a chunk of theme component topics with the info like the official plugin ones already have, but I haven’t done all of them yet - and I’ve also been splitting the existing ones up too. As you can imagine, it’s a bit of a chore so it’s going to take me awhile to work through them all.
The official tag is only used on the main plugin/theme/theme component topic itself, not on the peripheral ones. So if you find a bug with solved it would only get the solved tag and not the official one as well (it cuts down on the noise when you want to look at a list of all of our official customisations).
I can fervently wish for this. It is pretty slow-going a lot of the time, especially fitting it in to all the other things that need doing. Having a magic button that would do it all for me would be excellent.
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Though if you post your issue in the plugin/theme component topic you may find it gets to split off into a new topic to keep things organised and findable (it’s great for things like Related Topics, etc too).
