# White screen after deleting custom emoji

**URL:** <https://meta.discourse.org/t/white-screen-after-deleting-custom-emoji/61608>\
**Category:** Product Support\
**Created:** [4월 25, 2017, 11:14오후 UTC](https://meta.discourse.org/t/white-screen-after-deleting-custom-emoji/61608 "2017-04-25T23:14:45Z")\
**Posts on this page:** 1\
**Showing post:** 5

<div class="post-metadata">

**Author:** ![Kel](https://avatars.discourse-cdn.com/v4/letter/k/a698b9/32.png) [@Kel](https://meta.discourse.org/u/Kel)\
**Post date:** [4월 26, 2017, 9:50오전 UTC](https://meta.discourse.org/t/white-screen-after-deleting-custom-emoji/61608/5 "2017-04-26T09:50:53Z")

</div>

OK, a bit more awake this morning, here’s the log where the 500 errors started and as I said, it was literally after I deleted a custom emoji, of course there still could be some other problem somewhere that is causing this, but now I am pretty convinced this was the trigger event:

```plaintext
Started GET "/admin/customize/emojis.json?_=1493157113083" for 213.205.253.56 at 2017-04-25 21:52:21 +0000
Processing by Admin::EmojisController#index as JSON
  Parameters: {"_"=>"1493157113083"}
Completed 200 OK in 2ms (Views: 0.1ms | ActiveRecord: 0.0ms)
Started DELETE "/admin/customize/emojis/ord_88" for 213.205.253.56 at 2017-04-25 21:52:25 +0000
Processing by Admin::EmojisController#destroy as */*
  Parameters: {"id"=>"ord_88"}
Completed 200 OK in 80ms (Views: 4.7ms | ActiveRecord: 13.5ms)
Started GET "/latest.json?order=default&_=1493157113084" for 213.205.253.56 at 2017-04-25 21:52:28 +0000
Processing by ListController#latest as JSON
  Parameters: {"order"=>"default", "_"=>"1493157113084"}
Completed 200 OK in 341ms (Views: 0.6ms | ActiveRecord: 45.9ms)
Started GET "/" for 213.205.253.56 at 2017-04-25 21:52:30 +0000
Processing by ListController#latest as HTML
Completed 500 Internal Server Error in 55ms (ActiveRecord: 15.1ms)
NoMethodError (undefined method `url' for nil:NilClass)
/var/www/discourse/app/models/emoji.rb:98:in `block (2 levels) in load_custom'
Started GET "/" for <myip> at 2017-04-25 21:52:34 +0000
Processing by ListController#latest as HTML
Completed 500 Internal Server Error in 85ms (ActiveRecord: 14.8ms)
NoMethodError (undefined method `url' for nil:NilClass)
/var/www/discourse/app/models/emoji.rb:98:in `block (2 levels) in load_custom'

```

From this moment onwards there have been problems and the site is unusable ☹

Does anyone know what has happened here and how to fix it please?

Thank you!!

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_[View the full topic](https://meta.discourse.org/t/white-screen-after-deleting-custom-emoji/61608)._