# White screen when browsing from mobile
**URL:** https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633
**Category:** Support
**Created:** [June 2, 2020, 11:51pm UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633 "2020-06-02T23:51:51Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@jonwgeorge](https://meta.discourse.org/u/jonwgeorge)
#### Post date: [June 2, 2020, 11:51pm UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/1 "2020-06-02T23:51:51Z")
I’ve tried to find an answer but only finding locked threads. I’m seeing a white screen on my mobile browser. I’m unable to login on mobile to see /logs and I’m not seeing any logs on desktop. I’ve already restarted the web container and it’s not helping. I’d like to avoid rebuilding the launcher because I’m holding off on the IE11 drop for a couple of weeks… my users are old.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [June 3, 2020, 12:16am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/2 "2020-06-03T00:16:27Z")
Very hard to debug if you can not upgrade to latest
For starters I recommend [safe mode](https://meta.discourse.org/t/53504?silent=true) on mobile to see if this is a bad plugin or theme
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### Author:  [@jonwgeorge](https://meta.discourse.org/u/jonwgeorge)
#### Post date: [June 3, 2020, 12:20am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/3 "2020-06-03T00:20:00Z")
Understandable. I forgot about [safe mode](https://meta.discourse.org/t/53504?silent=true). I have a feeling it’s the discourse-jitsi theme component. it does load on mobile with [safe mode](https://meta.discourse.org/t/53504?silent=true). problem is we are testing the jitsi component for an actual meeting this week.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [June 3, 2020, 12:31am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/4 "2020-06-03T00:31:01Z")
You are in a pickle, jitsi is quite a new theme, if you want it to work consistently you are going to need to be on latest beta at the bare minimum.
Maybe sacrifice your IE11 users, they will still get a readonly view of the site, so they can still do work.
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### Author:  [@jonwgeorge](https://meta.discourse.org/u/jonwgeorge)
#### Post date: [June 4, 2020, 12:53am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/5 "2020-06-04T00:53:54Z")
Okay. I sacrificed the IE users… I can tell you on the latest version with the jitsi component enabled. It still doesn’t work.
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### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [June 4, 2020, 1:11am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/6 "2020-06-04T01:11:38Z")
We need either a link to the website to reproduce the issue ourselves or the devtools logs of the mobile browser to be able to help you.
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### Author:  [@jonwgeorge](https://meta.discourse.org/u/jonwgeorge)
#### Post date: [June 4, 2020, 1:14am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/7 "2020-06-04T01:14:55Z")
yep. [https://community.bcro.org](https://community.bcro.org)
Currently I see a white screen
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### Author:  [@Johani](https://meta.discourse.org/u/Johani)
#### Post date: [June 4, 2020, 1:35am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/8 "2020-06-04T01:35:45Z")
I just pushed a small change to that component. Can you please update it and try again?
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### Author:  [@jonwgeorge](https://meta.discourse.org/u/jonwgeorge)
#### Post date: [June 4, 2020, 1:39am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/9 "2020-06-04T01:39:24Z")
That seems to have fixed it.
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [July 7, 2020, 11:10am UTC](https://meta.discourse.org/t/white-screen-when-browsing-from-mobile/153633/11 "2020-07-07T11:10:27Z")
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