Who is banning my users?


(Jonahss) #1

A couple of my users are sending me messages that their account was banned as soon as they created it. I can’t tell if this is happening automatically, or if one of my admins is blocking accounts. Is there a way to check which user/process blocked a user?


Display Reason for Automatic Blocks by System
#2

is there nothing showing in your admin logs?


(Jonahss) #3

Ah! That’s exactly what I was looking for. Thanks.

Seems the System user is blocking them. Maybe it thinks they’re spam?


#4

under your logs tab do you have anything in screened emails, screened IPs or screened URLs?


(Jeff Atwood) #5

Let me guess, did you set minimum post length to 1 or something like that?


(probus) #6

This has happened in our forum as well. A new user is blocked and their first post ends up in the approval queue. Don’t know why either because the reason is not in the logs.

I don’t think setting minimum post length to 1 should be a reason to block new users, but no, that’s not it…


(Sam Saffron) #7

Check the typing time block in site settings


(Jonahss) #9

There’s about a dozen screened emails and IPs.

Typing time block is 3000ms. It’s possible a lot of our users quickly paste their question into the edit field. There are many non-native english speakers, so they might be writing up their post then pasting it in. I’ve now disabled auto-blocking for violating the typing time block.

I enabled the email alert for automatically blocked users.

Should be good now, but will resurrect this if more users get blocked.


(Jeff Atwood) #10

All fine, but be aware this makes you significantly more vulnerable to spammers.


(Jonahss) #11

Yeah. I’ll keep an eye out and see if it’s worth it. I lowered the number of flags is takes to remove a topic.