# Why aren't users receiving reply notifications? **URL:** \ **Category:** Support\ **Tags:** notifications\ **Created:** [May 25, 2025, 1:27pm UTC](https://meta.discourse.org/t/why-arent-users-receiving-reply-notifications/367531 "2025-05-25T13:27:32Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![AGMCAI](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@AGMCAI](https://meta.discourse.org/u/AGMCAI)\ **Post date:** [May 25, 2025, 1:27pm UTC](https://meta.discourse.org/t/why-arent-users-receiving-reply-notifications/367531/1 "2025-05-25T13:27:32Z")
I need help. Currently, in my Discourse, users aren’t receiving any notifications when someone replies to them or @mentions them. However, they can still receive notifications for likes and accepted solutions. Which settings could be causing users to not receive reply notifications? Please help me, thank you very much! ---
**Author:** ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\ **Post date:** [June 2, 2025, 6:35pm UTC](https://meta.discourse.org/t/why-arent-users-receiving-reply-notifications/367531/3 "2025-06-02T18:35:01Z")
Were you able to get to the bottom of this? It’s hard to help you without more details, ideally with steps to replicate the problem. ---
**Author:** ![TempAccount](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@TempAccount](https://meta.discourse.org/u/TempAccount)\ **Post date:** [June 3, 2025, 2:16am UTC](https://meta.discourse.org/t/why-arent-users-receiving-reply-notifications/367531/4 "2025-06-03T02:16:58Z")
Have them go to `https://site_name/u//preferences/notifications` and `https://site_name/u//preferences/tracking` and send you the settings configs. May help, may not.