# Why do my backups not have the "Restore" button?

**URL:** https://meta.discourse.org/t/why-do-my-backups-not-have-the-restore-button/248914
**Category:** Support
**Created:** [December 14, 2022, 2:09pm UTC](https://meta.discourse.org/t/why-do-my-backups-not-have-the-restore-button/248914 "2022-12-14T14:09:02Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![mikeguo](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mikeguo/32/278830_2.png) [@mikeguo](https://meta.discourse.org/u/mikeguo)
#### Post date: [December 14, 2022, 2:09pm UTC](https://meta.discourse.org/t/why-do-my-backups-not-have-the-restore-button/248914/1 "2022-12-14T14:09:02Z")

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![image](https://global.discourse-cdn.com/meta/original/4X/c/6/1/c619ab610ff305a80f05ad38a4f3d267908b43e5.png)

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### Author: ![Stephen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/stephen/32/95011_2.png) [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [December 14, 2022, 2:29pm UTC](https://meta.discourse.org/t/why-do-my-backups-not-have-the-restore-button/248914/2 "2022-12-14T14:29:20Z")

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You’re using a managed service. It’s explained in that notice at the top:

> offsite backups are created every 12 hours when hosted by Discourse. To access an offsite backup, or to restore an uploaded backup please contact us.

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### Author: ![mikeguo](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mikeguo/32/278830_2.png) [@mikeguo](https://meta.discourse.org/u/mikeguo)
#### Post date: [December 16, 2022, 12:36pm UTC](https://meta.discourse.org/t/why-do-my-backups-not-have-the-restore-button/248914/4 "2022-12-16T12:36:37Z")

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I have uploaded my backup, and who I show contact with?

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### Author: ![JammyDodger](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jammydodger/32/254611_2.png) [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [December 16, 2022, 1:13pm UTC](https://meta.discourse.org/t/why-do-my-backups-not-have-the-restore-button/248914/6 "2022-12-16T13:13:54Z")

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I think that should be sorted now for you @mikeguo 👍 🙂

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### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [January 15, 2023, 1:14pm UTC](https://meta.discourse.org/t/why-do-my-backups-not-have-the-restore-button/248914/7 "2023-01-15T13:14:31Z")

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