# Why some kind of emails can't be receive, some can?

**URL:** https://meta.discourse.org/t/why-some-kind-of-emails-cant-be-receive-some-can/106882
**Category:** Support
**Created:** [January 18, 2019, 8:35am UTC](https://meta.discourse.org/t/why-some-kind-of-emails-cant-be-receive-some-can/106882 "2019-01-18T08:35:27Z")
**Posts on this page:** 6
**Page:** 1

<div class="post-metadata">

### Author: ![xiasummer](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/xiasummer/32/82790_2.png) [@xiasummer](https://meta.discourse.org/u/xiasummer)
#### Post date: [January 18, 2019, 8:35am UTC](https://meta.discourse.org/t/why-some-kind-of-emails-cant-be-receive-some-can/106882/1 "2019-01-18T08:35:28Z")

</div>

Quite strange.  
I’m an admin of one of my discourse instance.

My account can receive emails like forgot\_password, signup, mentions, etc.

But when I want to set another user as an admin, Discourse says it has sent the “admin\_confirmation\_message”

But in my mailgun account, I see other emails can be sent, but this email delivery failed!!

So Why failed?

---

<div class="post-metadata">

### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [January 18, 2019, 12:42pm UTC](https://meta.discourse.org/t/why-some-kind-of-emails-cant-be-receive-some-can/106882/2 "2019-01-18T12:42:09Z")

</div>

Check your mailgun logs for an explanation and open a ticket with mailgun.

---

<div class="post-metadata">

### Author: ![Wall-E](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/wall-e/32/184438_2.png) [@Wall-E](https://meta.discourse.org/u/Wall-E)
#### Post date: [January 14, 2021, 4:47pm UTC](https://meta.discourse.org/t/why-some-kind-of-emails-cant-be-receive-some-can/106882/3 "2021-01-14T16:47:30Z")

</div>

I am running into the same issue with mailgun. I tried to promote a user as admin, Discourse issues a message that a verification email is sent but that email does not arrive. On Mailgun, I see these emailing attempts as “suppressed”.  
I have no trouble receiving the email with the “send email test” from the “Emails” admin menu.

@xiasummer Did you ever manage to fix this?

---

<div class="post-metadata">

### Author: ![justin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/justin/32/157614_2.png) [@justin](https://meta.discourse.org/u/justin)
#### Post date: [January 14, 2021, 4:49pm UTC](https://meta.discourse.org/t/why-some-kind-of-emails-cant-be-receive-some-can/106882/4 "2021-01-14T16:49:38Z")

</div>

Jay’s suggestion of opening a support ticket with Mailgun is your best route. If the email is leaving Discourse, unfortunately it’s not an issue with the software. It may be something with your Mailgun config at the domain level.

---

<div class="post-metadata">

### Author: ![Wall-E](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/wall-e/32/184438_2.png) [@Wall-E](https://meta.discourse.org/u/Wall-E)
#### Post date: [January 14, 2021, 4:50pm UTC](https://meta.discourse.org/t/why-some-kind-of-emails-cant-be-receive-some-can/106882/5 "2021-01-14T16:50:31Z")

</div>

No pb, i’ll see with Mailgun’s support.

---

<div class="post-metadata">

### Author: ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [January 14, 2021, 4:50pm UTC](https://meta.discourse.org/t/why-some-kind-of-emails-cant-be-receive-some-can/106882/6 "2021-01-14T16:50:41Z")

</div>

> [@Wall-E](#):
>
> On Mailgun, I see these emailing attempts as “suppressed”.

You’ll need to open a ticket with mailgun or read their documentation. I think it may mean that the user marked email from you as spam in the past.