# Why users sign up to receive e-mail especially slow？
**URL:** https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396
**Category:** Support
**Created:** [January 24, 2016, 7:15am UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396 "2016-01-24T07:15:17Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@saluzi](https://meta.discourse.org/u/saluzi)
#### Post date: [January 24, 2016, 7:15am UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/1 "2016-01-24T07:15:17Z")
Why users sign up to receive e-mail especially slow？Generally 10 minutes，But the test email is received in seconds ,Are Where incorrectly set?Thank you
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [January 24, 2016, 12:21pm UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/2 "2016-01-24T12:21:54Z")
I’ll have a look.
By default we wait 10 minutes before sending an email notification (allowing users to edit their post and allowing us to roll-up notifications) but this should not be applied to sign-up emails.
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### Author:  [@saluzi](https://meta.discourse.org/u/saluzi)
#### Post date: [January 24, 2016, 12:57pm UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/3 "2016-01-24T12:57:05Z")
Yes, I do not know where the problem lies
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### Author:  [@saluzi](https://meta.discourse.org/u/saluzi)
#### Post date: [January 24, 2016, 1:01pm UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/4 "2016-01-24T13:01:50Z")
I am using a corporate type mailbox，in China ,E-mail settings are as follows
```
DISCOURSE_DEVELOPER_EMAILS: 'business@abc.com'
## TODO: The domain name this Discourse instance will respond to
DISCOURSE_HOSTNAME: 'www.abc.com'
## TODO: The mailserver this Discourse instance will use
DISCOURSE_SMTP_ADDRESS: smtp.abc.com # (mandatory)
DISCOURSE_SMTP_PORT: 25 # (optional)
DISCOURSE_SMTP_USER_NAME: business@abc.com # (optional)
DISCOURSE_SMTP_PASSWORD: xxxx # (optional, WARNING the char '#' in pw can cause problems!)
DISCOURSE_SMTP_AUTHENTICATION: login
DISCOURSE_SMTP_OPENSSL_VERIFY_MODE: none
DISCOURSE_SMTP_ENABLE_START_TLS: true # (optional, default true)
```
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [January 24, 2016, 4:29pm UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/5 "2016-01-24T16:29:51Z")
This is not correct, is it? We wait **5 minutes for the edit grace period** but after that, the email polling interval can be anywhere from immediately after the grace period ends to 5 minutes later itself.
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [January 24, 2016, 4:52pm UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/6 "2016-01-24T16:52:04Z")
Nope, the **edit grace period** is never used for email notifications. Whenever you get a **notification** (due to a group mention, a user mention, a post in a watched topic, a quote or a direct reply), we enqueue an email to be sent in “`SiteSetting.email_time_window_mins`” which defaults to **10 minutes**.
* * *
@saluzi I just checked and signup emails are **not** delayed. Can you check in the skipped emails log (`/admin/email/skipped`) if they were skipped?
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### Author:  [@saluzi](https://meta.discourse.org/u/saluzi)
#### Post date: [January 25, 2016, 8:09am UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/7 "2016-01-25T08:09:54Z")
Thank you, Log everything is normal, Not being given, The current registered e-mail to be delayed 3 - 5 minutes, I do not know whether the problem of e-mail service provider （Service Links：[http://www.xinnet.com/mail/mail.html](http://www.xinnet.com/mail/mail.html) ）
However, send a test message very quickly ，In phpbb mail is also very fast
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [January 25, 2016, 8:38am UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/8 "2016-01-25T08:38:46Z")
Is (_by any chance_) your sidekiq overloaded? You can check at “`/sidekiq`” and look for the number of jobs enqueued.
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### Author:  [@saluzi](https://meta.discourse.org/u/saluzi)
#### Post date: [January 26, 2016, 10:58am UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/9 "2016-01-26T10:58:43Z")
sidekiq work more slowly， How to improve the speed of it ？Thank you
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [January 26, 2016, 11:35am UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/10 "2016-01-26T11:35:05Z")
What do you mean “it works more slowly”? How many jobs are enqueued?
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### Author:  [@saluzi](https://meta.discourse.org/u/saluzi)
#### Post date: [January 26, 2016, 11:45am UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/11 "2016-01-26T11:45:42Z")
I do not understand, you help me look at it ，Thank you[quote=“zogstrip, post:10, topic:38396, full:true”]
What do you mean “it works more slowly”? How many jobs are enqueued?
[/quote]
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [January 26, 2016, 1:43pm UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/12 "2016-01-26T13:43:18Z")
Sidekiq looks fine, so the issue is somewhere else 😐
Is your instance public? I think it’d be easier if I have a look 😉
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [June 8, 2024, 12:45pm UTC](https://meta.discourse.org/t/why-users-sign-up-to-receive-e-mail-especially-slow/38396/13 "2024-06-08T12:45:54Z")
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