Trying to connect Zendesk with Discourse to allow SSO – is this possible? Alternatively, curious if anyone has feedback on the pros/cons of the Discourse Community versus the Zendesk Community?

We use SAML with Zendesk and Discourse. [image] jackbaker: Alternatively, curious if anyone has feedback on the pros/cons of the Discourse Community versus the Zendesk Community? The Discourse forum has a lot more moderation capabilities than the Zendesk forum. Also, Zendesk has no indicatio…

[image] Sean_R: We use SAML with Zendesk and Discourse. Out of curiosity, is this your community? https://community.republicwireless.com/

Correction, looks like this is your new community :slight_smile: https://forums.republicwireless.com/

It is our old community on Jive we just switched to forums.republicwireless.com on discourse.

Right now just tickets but in a few weeks we will start using it for kb. It is all in Jive right now.

Hey @Sean_R ! Newbie here. :wave:t4: My company is currently using Zendesk for both KB and Community, but Zendesk just announced that they are not working on any new features at all in 2018. So I’m in the process of researching alternative platforms and stumble up Discourse. This platform is pretty a…

[image] dennismarlowe: I’ve been digging into the Discourse Community for any Zendesk integration resource I can find, but I figured I should also just ask you directly. Could you possibly share your experience migrating your Community from Zendesk to Discourse? While we have used Zendesk for…

[image] dennismarlowe: Zendesk just announced that they are not working on any new features at all in 2018. Could you please elaborate on that? Is there a link you could share?

@erlend_sh - first comment under this [image] What is the future for Zendesk Community? We are looking to build a genuine 'community' space - not just a modified Support environment. This means we are looking for 'mainstream' Forum/Community functionality: quoting; formatted posts; a... …

Zendesk Integrations

Support

jackbaker (Jack) May 20, 2017, 1:07am 6

Are you using Zendesk for your knowledge base? Or only support tickets?

Topic		Replies	Views
Integration Discourse <> JIRA/Zendesk Support	7	3529	March 11, 2020
Integration Zendesk/Discourse Self-hosting	3	2108	February 23, 2021
Discourse Zendesk Plugin official , included-in-core , zendesk	10	22434	July 16, 2025
Federated Search Feature	5	1085	April 3, 2020
Discord and Discourse - Better Together \| Blog Blog	12	4780	December 28, 2021

Zendesk Integrations

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