# Zendesk via private messages

**URL:** <https://meta.discourse.org/t/zendesk-via-private-messages/318678>\
**Category:** Product Support\
**Created:** [July 26, 2024, 7:39pm UTC](https://meta.discourse.org/t/zendesk-via-private-messages/318678 "2024-07-26T19:39:49Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![mc.elias](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/mc.elias/32/449006_2.png) [@mc.elias](https://meta.discourse.org/u/mc.elias)\
**Post date:** [July 26, 2024, 7:39pm UTC](https://meta.discourse.org/t/zendesk-via-private-messages/318678/1 "2024-07-26T19:39:49Z")

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Hi all!

Our team is setting up our new discourse site and utilizing the zendesk plugin. We’ve gotten the two way sync to work, and everything is smooth.

However, there are some sometimes our members may ask for a password reset, or we may need to share personal information. **Is there any way to keep the two way message sync between between disocurse \<\> zendesk if the topic is moved to a private topic? Or, can anyone think of a workaround that may allow us to answer tickets in private messages?**

Thank you for the help!

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