# Zero entries in bounced email list

**URL:** https://meta.discourse.org/t/zero-entries-in-bounced-email-list/185961
**Category:** Support
**Created:** [April 7, 2021, 7:46pm UTC](https://meta.discourse.org/t/zero-entries-in-bounced-email-list/185961 "2021-04-07T19:46:57Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![Pravi](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@Pravi](https://meta.discourse.org/u/Pravi)
#### Post date: [April 7, 2021, 7:46pm UTC](https://meta.discourse.org/t/zero-entries-in-bounced-email-list/185961/1 "2021-04-07T19:46:57Z")

</div>

In my SES metrics, it’s clear that some of my emails bounced, but it’s not visible in the list of bounced email or rejected email.

SES:

 ![SES metrics](https://global.discourse-cdn.com/meta/original/3X/6/3/63ebb74ceb6c746f52ca82065e03f78c5c22ce43.png)

Bounce List:

 ![bounce list](https://global.discourse-cdn.com/meta/original/3X/6/4/64c94e993acf9a84c97afb7b41aec41b7d4101ce.png)

How can I configure discourse so that I can track email bounce? Do I need to configure MAIL FROM in SES to track email bounce?

---

<div class="post-metadata">

### Author: ![Jonathan5](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/jonathan5/32/197134_2.png) [@Jonathan5](https://meta.discourse.org/u/Jonathan5)
#### Post date: [April 7, 2021, 10:23pm UTC](https://meta.discourse.org/t/zero-entries-in-bounced-email-list/185961/2 "2021-04-07T22:23:12Z")

</div>

I think these are the instructions I followed (for Mailgun in my case):

> [@Configure VERP to handle bouncing e-mails](https://meta.discourse.org/t/handling-bouncing-e-mails/45343):
>
> Setting up bounces handling Discourse uses the [Variable envelope return path (VERP)](https://en.wikipedia.org/wiki/Variable_envelope_return_path) technique to handle bouncing e-mails. To enable VERP, set the “reply by email address” site setting with an email address template that uses the + sign. The default of replies+%{reply\_key}@discourse.example.com … works fine. If you are using your own or your company’s email server, then, that’s it tada Your discourse instance must be able to receive email sent to this address. This should work via POP, bu…

It doesn’t work fully as the actual bounce messages (with rejection reasons) don’t make their way to Discourse.

---

<div class="post-metadata">

### Author: ![Pravi](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@Pravi](https://meta.discourse.org/u/Pravi)
#### Post date: [April 8, 2021, 7:08am UTC](https://meta.discourse.org/t/zero-entries-in-bounced-email-list/185961/3 "2021-04-08T07:08:08Z")

</div>

Thanks for the reply. I have configured the SES as mentioned in the link. But regarding the `reply by email address`, which one should I use? domain or subdomain.

Assume, my domain is [example.com](http://example.com) and I have verified [mail.example.com](http://mail.example.com) at SES for email. So I have to use,

`replies+%{reply_key}@example.com ` **or**  
`replies+%{reply_key}@mail.example.com`?

---

<div class="post-metadata">

### Author: ![Pravi](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@Pravi](https://meta.discourse.org/u/Pravi)
#### Post date: [April 10, 2021, 11:43am UTC](https://meta.discourse.org/t/zero-entries-in-bounced-email-list/185961/4 "2021-04-10T11:43:41Z")

</div>

I have added `replies+%{reply_key}@mail.example.com` as the reply by email address since my verified domain is `mail.example.com`. I have tested by sending an email to a non-existent Gmail from my discourse. It’s been two days, nothing on the bounced list.