Hey all… sorry for the long message here, but I’ve tried for days to fix on my own using ask.discourse + my own Claude instance. I had my Claude pull the attached report together, including what we’ve tried, and other questions. Here is the initial context for you… Full Context for Discourse Suppor…

Zoho loads a responsive CSS rule that sets the generic .mobile-view class to display: none in portrait-sized viewports. Discourse also applies mobile-view to its root <html> element, so the Zoho rule unintentionally hides the entire document. Rotating the device to landscape moves the viewport outsi…

[image] JimCanto: Third-party integration: Zoho SalesIQ I haven’t heard about this – is this one of our plugins? Can you link me its page here on Meta? If it’s not ours (I don’t think it is), you’ll have to report this issue to the developers of that plugin. I assume the “busy” status isn’t …

Hi @chapoi … thanks for the reply! FYI, I don’t write code, so I used a combination of Claude and the DiscourseHelper to try every fix possible, including multiple custom CSS hacks. Nothing worked. (P.S., I had Claude document everything we tried and it’s in the pdf I attached to my OP. That being …

I’ve tried everything and can’t seem to get mobile to work properly. I’ve moved the script out of the Common slot and into the Desktop app. I now have desktop tracking, but not mobile tracking. Interestingly, I’m seeing someone from Italy hitting my admin areas and I’m the only one with admin right…

That person from Italy was @dax … I can see them in my user list now. Let me know how I can help with the issue.

Yep, it was me, I was checking the ticket you sent us. I just replied to the email you sent us

Thanks. I replied. … FYI to you, @chapoi and anyone reading, I accidentally rotated my phone to horizontal and the site is visible. It is only having a problem in portrait. Hope that helps!

Zoho SalesIQ Mobile Black-Screen Issue

Support

JimCanto (Jim Canto) September 21, 2026, 3:22pm 10

Thank you. You’re a rock star! Everything is tracking properly.

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Zoho SalesIQ Mobile Black-Screen Issue

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