# \#zendesk **URL:** https://meta.discourse.org/tag/zendesk/215.md [Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md) --- ## [Regarding Zendesk Integration and Two-Way Synchronization with Legacy Discourse](https://meta.discourse.org/t/regarding-zendesk-integration-and-two-way-synchronization-with-legacy-discourse/411853)
**Author:** [@giantgiant](https://meta.discourse.org/u/giantgiant)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 3:06pm UTC](https://meta.discourse.org/t/regarding-zendesk-integration-and-two-way-synchronization-with-legacy-discourse/411853 "2026-09-09T15:06:55Z")
Hi team, I have recently taken over the management of a Discourse community previously handled by my predecessor. We are looking to integrate this community with Zendesk so that new Discourse topics/posts automatically… --- ## [Discourse Zendesk](https://meta.discourse.org/t/discourse-zendesk/68005)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 11\ **Last updated:** [September 1, 2026, 4:40am UTC](https://meta.discourse.org/t/discourse-zendesk/68005 "2026-09-01T04:40:21Z")
:discourse2: Summary Create Zendesk tickets from Discourse topics. :open\_book: Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. :warning: As… --- ## [Zendesk API tokens will be permanently deactivated on April 30, 2027](https://meta.discourse.org/t/zendesk-api-tokens-will-be-permanently-deactivated-on-april-30-2027/409411)
**Author:** [@Vishal\_Ahir](https://meta.discourse.org/u/Vishal_Ahir)\ **Replies:** 3\ **Last updated:** [September 1, 2026, 12:35am UTC](https://meta.discourse.org/t/zendesk-api-tokens-will-be-permanently-deactivated-on-april-30-2027/409411 "2026-09-01T00:35:10Z")
Zendesk API tokens will be deactivated permanently on April 30, 2027. Is there any update on the use of OAuth tokens? --- ## [Posts synced from Zendesk do not send notifications and emails](https://meta.discourse.org/t/posts-synced-from-zendesk-do-not-send-notifications-and-emails/283987)
**Author:** [@RGJ](https://meta.discourse.org/u/RGJ)\ **Replies:** 1\ **Last updated:** [February 18, 2026, 3:06pm UTC](https://meta.discourse.org/t/posts-synced-from-zendesk-do-not-send-notifications-and-emails/283987 "2026-02-18T15:06:29Z")
When posts are synchronized from Zendesk, users do not get a(n email) notification for these posts. Regular posts created in those topics do cause notifications to be sent. I believe that this might be happening becaus… --- ## [How to Migrate Custom Zendesk Plugin Changes to Discourse Core](https://meta.discourse.org/t/how-to-migrate-custom-zendesk-plugin-changes-to-discourse-core/377135)
**Author:** [@abinash.bhatta](https://meta.discourse.org/u/abinash.bhatta)\ **Replies:** 1\ **Last updated:** [August 7, 2025, 6:17pm UTC](https://meta.discourse.org/t/how-to-migrate-custom-zendesk-plugin-changes-to-discourse-core/377135 "2025-08-07T18:17:44Z")
Hi there! Good to know that the Zendesk plugin is now part of the Discourse core. :partying\_face: In my previous setup, I had forked the Zendesk plugin repository and added some custom code to support our business logi… --- ## [Zendesk Button Not Updating Correctly on Topic Change Without Page Refresh](https://meta.discourse.org/t/zendesk-button-not-updating-correctly-on-topic-change-without-page-refresh/335896)
**Author:** [@abinash.bhatta](https://meta.discourse.org/u/abinash.bhatta)\ **Replies:** 3\ **Last updated:** [December 27, 2024, 5:55am UTC](https://meta.discourse.org/t/zendesk-button-not-updating-correctly-on-topic-change-without-page-refresh/335896 "2024-12-27T05:55:52Z")
Hi, I’m experiencing an issue with the Zendesk plugin’s “View on Zendesk” button behavior. When a ticket already exists in Zendesk, the button displays as “View on Zendesk” correctly. However, if I navigate to a differe… --- ## [Enabling Zendesk two-way synchronization](https://meta.discourse.org/t/enabling-zendesk-two-way-synchronization/177412)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 10\ **Last updated:** [December 26, 2024, 10:24pm UTC](https://meta.discourse.org/t/enabling-zendesk-two-way-synchronization/177412 "2024-12-26T22:24:33Z")
Summary In this documentation, we will cover: Enabling Zendesk synchronization settings in Discourse Configuring a Zendesk webhook Setting up a Zendesk trigger Enabling Zendesk synchronization settings To begin, you… --- ## [Discourse \> Zendesk Plugin Bug: Missing Discourse Posts in Tickets](https://meta.discourse.org/t/discourse-zendesk-plugin-bug-missing-discourse-posts-in-tickets/288501)
**Author:** [@Arthur\_Arakelyan](https://meta.discourse.org/u/Arthur_Arakelyan)\ **Replies:** 1\ **Last updated:** [May 24, 2024, 3:29pm UTC](https://meta.discourse.org/t/discourse-zendesk-plugin-bug-missing-discourse-posts-in-tickets/288501 "2024-05-24T15:29:42Z")
This bug affects the integration between Discourse and Zendesk, where some Discourse posts fail to get created as Zendesk tickets. The issue seems to occur when the first interaction with the topic is a reply, not the or… --- ## [Automatically watch for replies after 24h](https://meta.discourse.org/t/automatically-watch-for-replies-after-24h/286504)
**Author:** [@ahudavert](https://meta.discourse.org/u/ahudavert)\ **Replies:** 0\ **Last updated:** [November 24, 2023, 9:44am UTC](https://meta.discourse.org/t/automatically-watch-for-replies-after-24h/286504 "2023-11-24T09:44:45Z")
Hi everyone, I am wondering if this scenario is feasible on Discourse: every time a new topic is created wait for 24h then check if the message got a reply if not, then use the Zendesk integration and create a ticket … --- ## [Automatic reopen of tickets in Zendesk plugin](https://meta.discourse.org/t/automatic-reopen-of-tickets-in-zendesk-plugin/254604)
**Author:** [@Antoine\_Lassagne](https://meta.discourse.org/u/Antoine_Lassagne)\ **Replies:** 0\ **Last updated:** [February 9, 2023, 12:18pm UTC](https://meta.discourse.org/t/automatic-reopen-of-tickets-in-zendesk-plugin/254604 "2023-02-09T12:18:44Z")
Hello, In zendesk plugin, the new messages published on discourse are automatically retrieved on zendesk. However, if the ticket was closed, it is not re-opened. Would such a feature be possible? Antoine --- ## [Zendesk: Two-Way Sync](https://meta.discourse.org/t/zendesk-two-way-sync/168556)
**Author:** [@Isaac\_Farley](https://meta.discourse.org/u/Isaac_Farley)\ **Replies:** 7\ **Last updated:** [January 27, 2021, 2:23pm UTC](https://meta.discourse.org/t/zendesk-two-way-sync/168556 "2021-01-27T14:23:40Z")
A point of clarification about the intended functionality of the new Discourse Zendesk plugin: is the plugin designed to support two-communication between messages posted from Discourse and delivered to Zendesk and, equa…