Does AI triage automation scan DMs between regular users?

Denis_Kovalenko
Sat, 04 Apr 2026 18:06:31 +0000
Support

Hi,

I have configured the “Triage posts using AI” automation for content moderation on my platform (madeira.community — a multilingual business directory for Madeira island).

The automation works perfectly for public posts. However, I enabled “Include personal messages” option and found that DMs between regular users are not being scanned at all.

My concern is real: bad actors can use private messages to conduct illegal activities — drug dealing, sharing stolen financial data, grooming — while completely bypassing AI moderation that works fine on public content.

My questions:

1. Does “Include personal messages” actually support scanning DMs between two regular users (non-staff)?

2. If not — is this by design or a known limitation?

3. Is there any supported way to apply AI triage to private messages between regular users?

I found a reference to a commit “Skip PM scanning in LLM triage by default” which suggests this may be intentional. But the UI option exists — so I am confused about what it actually does.

Thank you

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