# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=349&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 350

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## [Custom 404 page - existing plugins?](https://meta.discourse.org/t/custom-404-page-existing-plugins/87441)

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**Author:** [@Bas](https://meta.discourse.org/u/Bas)\
**Replies:** 21\
**Last updated:** [June 3, 2020, 7:15pm UTC](https://meta.discourse.org/t/custom-404-page-existing-plugins/87441 "2020-06-03T19:15:22Z")

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It seems that you need to develop a plugin to customize the 404 page. Does anyone have an example of a plug-in that does that? We’d love to (radically) change the 404 page, would be a shame if we’d develop a plugin if …

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## [Is creating a second app.yml-like file enough for multisite?](https://meta.discourse.org/t/is-creating-a-second-app-yml-like-file-enough-for-multisite/145362)

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**Author:** [@kuba-orlik](https://meta.discourse.org/u/kuba-orlik)\
**Replies:** 3\
**Last updated:** [June 3, 2020, 5:17pm UTC](https://meta.discourse.org/t/is-creating-a-second-app-yml-like-file-enough-for-multisite/145362 "2020-06-03T17:17:25Z")

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I’m attempting to create a second instance of Discourse on my machine that would be served on a different domain via a reverse proxy. Would it be OK if I just copied the current app.yml file to app2.yml file, changed wh…

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## [New users cannot delete their own topic](https://meta.discourse.org/t/new-users-cannot-delete-their-own-topic/153672)

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**Author:** [@andreas81](https://meta.discourse.org/u/andreas81)\
**Replies:** 4\
**Last updated:** [June 3, 2020, 1:07pm UTC](https://meta.discourse.org/t/new-users-cannot-delete-their-own-topic/153672 "2020-06-03T13:07:23Z")

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We have the case that new users cannot delete their first thread. Can someone help me where I can set this so that new users can also remove their created threads.

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## [Extra Big Letters](https://meta.discourse.org/t/extra-big-letters/153684)

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**Author:** [@PlanesAndGames](https://meta.discourse.org/u/PlanesAndGames)\
**Replies:** 7\
**Last updated:** [June 3, 2020, 11:56am UTC](https://meta.discourse.org/t/extra-big-letters/153684 "2020-06-03T11:56:46Z")

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Hello Discourse! I’m here only to report this bug that is affecting me on any community in Discourse. Suddently my letters got too big (only in my PC). See more details here. I’m new here, so move this to the proper cate…

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## [OAuth2 SSO w/ SSO Provider Doesn't set the redirect?](https://meta.discourse.org/t/oauth2-sso-w-sso-provider-doesnt-set-the-redirect/153671)

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**Author:** [@Michael\_Ball](https://meta.discourse.org/u/Michael_Ball)\
**Replies:** 0\
**Last updated:** [June 3, 2020, 9:59am UTC](https://meta.discourse.org/t/oauth2-sso-w-sso-provider-doesnt-set-the-redirect/153671 "2020-06-03T09:59:37Z")

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I think this may be a similar occurrence of this issue from a couple years ago: Discourse doesn't redirect to return\_sso\_url after user logs in on private site - #8 by vinothkannans I’ve got a Rails app that uses omniau…

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## [Replace backslash escape only in old posts after import](https://meta.discourse.org/t/replace-backslash-escape-only-in-old-posts-after-import/80891)

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**Author:** [@fhe](https://meta.discourse.org/u/fhe)\
**Replies:** 10\
**Last updated:** [February 19, 2018, 8:54pm UTC](https://meta.discourse.org/t/replace-backslash-escape-only-in-old-posts-after-import/80891 "2018-02-19T20:54:29Z")

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I’ve imported a forum where we made heavy use of this combination of characters \\% which is now reduced to the percent sign due to markdown (?) processing % (I’ve also used the backslash here, but omitted the code tic…

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## [Recently Used Devices and geolocation](https://meta.discourse.org/t/recently-used-devices-and-geolocation/153228)

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**Author:** [@eboehnisch](https://meta.discourse.org/u/eboehnisch)\
**Replies:** 2\
**Last updated:** [June 3, 2020, 7:55am UTC](https://meta.discourse.org/t/recently-used-devices-and-geolocation/153228 "2020-06-03T07:55:47Z")

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Before the update to 2.5.0beta5 our users were able to see the estimated geolocation for the Recently Used Devices. Now for all visits there is only the text “unknown” (see screenshot). Is there some data that got lost i…

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## [404 error loading comments](https://meta.discourse.org/t/404-error-loading-comments/153615)

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**Author:** [@kimikelku](https://meta.discourse.org/u/kimikelku)\
**Replies:** 3\
**Last updated:** [June 2, 2020, 8:44pm UTC](https://meta.discourse.org/t/404-error-loading-comments/153615 "2020-06-02T20:44:05Z")

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I’m trying to understand why the comments arent loading, so i checked the network tab, in the browser, and there is a call to the url wp-json/wp-discourse/v1/discourse-comments?post\_id=544 that returns a 404. The blog p…

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## [Why are these badge images broken?](https://meta.discourse.org/t/why-are-these-badge-images-broken/153563)

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**Author:** [@Jacksurd7](https://meta.discourse.org/u/Jacksurd7)\
**Replies:** 8\
**Last updated:** [June 2, 2020, 6:24pm UTC](https://meta.discourse.org/t/why-are-these-badge-images-broken/153563 "2020-06-02T18:24:42Z")

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I am not a very technical guy when it comes to these things, so I have no clue whats going on with these badge images. The forum in question is on version 2.4.0.beta.4. I couldn’t find much information on DuckDuckGo.

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## [Is it possible to create subsections or private areas?](https://meta.discourse.org/t/is-it-possible-to-create-subsections-or-private-areas/153583)

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**Author:** [@MLToriginals](https://meta.discourse.org/u/MLToriginals)\
**Replies:** 3\
**Last updated:** [June 2, 2020, 6:22pm UTC](https://meta.discourse.org/t/is-it-possible-to-create-subsections-or-private-areas/153583 "2020-06-02T18:22:52Z")

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I hope I can explain this right and please keep in mind I’m not an IT or real forum savvy person I took over a private forum for art discussions but the group is small and has become close. I was on a forum as a member …

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## [API avatar URL and SSO avatar URL are different](https://meta.discourse.org/t/api-avatar-url-and-sso-avatar-url-are-different/153587)

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**Author:** [@hjalali](https://meta.discourse.org/u/hjalali)\
**Replies:** 0\
**Last updated:** [June 2, 2020, 3:59pm UTC](https://meta.discourse.org/t/api-avatar-url-and-sso-avatar-url-are-different/153587 "2020-06-02T15:59:02Z")

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I am current getting user information in two different ways: SSO provides a URL to avatar like this: https://cdn.WEBSITE.COM/original/1X/42270b70f2cbcfd168082aa6be55cf98d5b387bf.jpeg I can not get that same one with t…

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## [LoadError: cannot load such file -- byebug](https://meta.discourse.org/t/loaderror-cannot-load-such-file-byebug/153540)

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**Author:** [@Theodore\_Dimitriadis](https://meta.discourse.org/u/Theodore_Dimitriadis)\
**Replies:** 0\
**Last updated:** [June 2, 2020, 9:32am UTC](https://meta.discourse.org/t/loaderror-cannot-load-such-file-byebug/153540 "2020-06-02T09:32:07Z")

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I am trying to export categories with bundle exec script/discourse export\_categories 21 but i get bundler: failed to load command: script/discourse (script/discourse) LoadError: cannot load such file -- byebug . I tried…

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## [Email notifications?](https://meta.discourse.org/t/email-notifications/153538)

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**Author:** [@Ludvig\_Alm](https://meta.discourse.org/u/Ludvig_Alm)\
**Replies:** 1\
**Last updated:** [June 2, 2020, 9:26am UTC](https://meta.discourse.org/t/email-notifications/153538 "2020-06-02T09:26:03Z")

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Hi! Is there a way in discourse to set up email notifications to users that new topics are posted (or a weekly roundup or something)? We have a pretty significant amount of signups to our community that we didn’t expect…

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## [Upload assets to S3 after in-browser upgrade](https://meta.discourse.org/t/upload-assets-to-s3-after-in-browser-upgrade/153519)

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**Author:** [@taher1](https://meta.discourse.org/u/taher1)\
**Replies:** 10\
**Last updated:** [June 2, 2020, 7:02am UTC](https://meta.discourse.org/t/upload-assets-to-s3-after-in-browser-upgrade/153519 "2020-06-02T07:02:27Z")

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After moving my site’s images and assets (js) to s3, I tried to upgrade the forum by using the /admin/upgrade interface. It upgraded fine but it seems like it didn’t upload the assets to s3 bucket, rendering by site unav…

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## [Best practice to prevent image hotlinking?](https://meta.discourse.org/t/best-practice-to-prevent-image-hotlinking/80814)

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**Author:** [@ljpp](https://meta.discourse.org/u/ljpp)\
**Replies:** 4\
**Last updated:** [February 19, 2018, 1:43am UTC](https://meta.discourse.org/t/best-practice-to-prevent-image-hotlinking/80814 "2018-02-19T01:43:24Z")

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I have images uploaded to S3 and CloudFlare enabled on my site. To my knowledge however, and correct me if I am wrong, the CloudFlare’s hotlink protection does not work due to the images being hosted on a different domai…

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## [Import Script High Memory Usage](https://meta.discourse.org/t/import-script-high-memory-usage/153471)

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**Author:** [@Ghan](https://meta.discourse.org/u/Ghan)\
**Replies:** 8\
**Last updated:** [June 2, 2020, 12:28am UTC](https://meta.discourse.org/t/import-script-high-memory-usage/153471 "2020-06-02T00:28:04Z")

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I’m trying to do an import test from our existing board. We have about 25 million posts to import (normal posts + private conversations), so to speed this up, I have created multiple copies of the import script to run si…

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## [Auto Post Notice](https://meta.discourse.org/t/auto-post-notice/153478)

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**Author:** [@jonwgeorge](https://meta.discourse.org/u/jonwgeorge)\
**Replies:** 2\
**Last updated:** [June 1, 2020, 11:32pm UTC](https://meta.discourse.org/t/auto-post-notice/153478 "2020-06-01T23:32:17Z")

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Continuing the discussion from Post notices (staff notices): Is it possible to automatically add a post notice to a topic? We have a swapmeet category and are starting to see some ads from craigslist be linked to the to…

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## [Cannot send mail with Discourse on new install but can from command line (on digital ocean)](https://meta.discourse.org/t/cannot-send-mail-with-discourse-on-new-install-but-can-from-command-line-on-digital-ocean/103058)

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**Author:** [@StevenBee](https://meta.discourse.org/u/StevenBee)\
**Replies:** 8\
**Last updated:** [June 1, 2020, 6:54pm UTC](https://meta.discourse.org/t/cannot-send-mail-with-discourse-on-new-install-but-can-from-command-line-on-digital-ocean/103058 "2020-06-01T18:54:46Z")

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I’ve just installed a new Ubuntu 18.04 droplet on Digital Ocean and installed Discourse manually through The Official Discourse Guide. I cannot for the life of me figure out how to get mail working, so I cannot log in t…

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## [Permissions - Create / Reply / See. What about editing based on group and category?](https://meta.discourse.org/t/permissions-create-reply-see-what-about-editing-based-on-group-and-category/80783)

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**Author:** [@MostHated](https://meta.discourse.org/u/MostHated)\
**Replies:** 7\
**Last updated:** [February 18, 2018, 9:00pm UTC](https://meta.discourse.org/t/permissions-create-reply-see-what-about-editing-based-on-group-and-category/80783 "2018-02-18T21:00:48Z")

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Hello, I was wondering if there is a way to restrict who can edit in a certain category? My sites plan was to have different teams (assuming a team would need to be a group) who each get their own category and make it s…

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## [How to edit message shown after signup?](https://meta.discourse.org/t/how-to-edit-message-shown-after-signup/80838)

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**Author:** [@nibl](https://meta.discourse.org/u/nibl)\
**Replies:** 5\
**Last updated:** [February 17, 2018, 6:54pm UTC](https://meta.discourse.org/t/how-to-edit-message-shown-after-signup/80838 "2018-02-17T18:54:11Z")

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Where can I edit the message shown to users after signup? The one beginning “You’re almost done! We sent an activation mail to …“. I couldn’t find it in the admin section. Do I need to edit a source file?

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## [Login required hidden login form visible](https://meta.discourse.org/t/login-required-hidden-login-form-visible/153315)

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**Author:** [@jughead](https://meta.discourse.org/u/jughead)\
**Replies:** 11\
**Last updated:** [May 31, 2020, 6:04pm UTC](https://meta.discourse.org/t/login-required-hidden-login-form-visible/153315 "2020-05-31T18:04:52Z")

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Hi all, For some reason these two input fields are visible (they however do not work) I already rebuild Discourse multiple times, I’m not sure how to go about removing these. Thanks in advance!

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## [\[Help Appreciated\] Part of our Dark Theme (emojis and Footer) displaying as light theme](https://meta.discourse.org/t/help-appreciated-part-of-our-dark-theme-emojis-and-footer-displaying-as-light-theme/153403)

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**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 0\
**Last updated:** [May 31, 2020, 5:51pm UTC](https://meta.discourse.org/t/help-appreciated-part-of-our-dark-theme-emojis-and-footer-displaying-as-light-theme/153403 "2020-05-31T17:51:26Z")

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Continuing the discussion from Easy responsive footer: Attempted to follow these forum instructions for editing CSS to match our Dark theme, but the footer still shows as white background/black text instead of black …

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## [Force Discourse to not visit a link](https://meta.discourse.org/t/force-discourse-to-not-visit-a-link/153390)

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**Author:** [@Arkshine](https://meta.discourse.org/u/Arkshine)\
**Replies:** 4\
**Last updated:** [May 31, 2020, 6:11pm UTC](https://meta.discourse.org/t/force-discourse-to-not-visit-a-link/153390 "2020-05-31T18:11:41Z")

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Hi, I’m using the API to create PMs. The content can contain HTML and with links as well. Among those links, some of them as one-click action link. Basic link example: \<a href="https://" target="\_blank"\>..\</a\> The issu…

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## [Hostname not accessible](https://meta.discourse.org/t/hostname-not-accessible/149898)

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**Author:** [@Lxm](https://meta.discourse.org/u/Lxm)\
**Replies:** 10\
**Last updated:** [May 31, 2020, 3:59pm UTC](https://meta.discourse.org/t/hostname-not-accessible/149898 "2020-05-31T15:59:33Z")

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Sorry, I have no idea what i am doing. At the configuration I have tried the following to no avail: discourse..org host..org www..org What is my hostname supposed to be? If someone goes to www..org now, the forum i …

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## [How can I check my custom discourse bot text?](https://meta.discourse.org/t/how-can-i-check-my-custom-discourse-bot-text/153373)

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**Author:** [@Mikael\_Baggström](https://meta.discourse.org/u/Mikael_Baggstr%C3%B6m)\
**Replies:** 5\
**Last updated:** [May 31, 2020, 11:16am UTC](https://meta.discourse.org/t/how-can-i-check-my-custom-discourse-bot-text/153373 "2020-05-31T11:16:18Z")

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If I make a change to the default text to the discourse bot messages. Is there a way I can check it from a user’s perspective to see that I did not make a mistake, and can see the final output result? Here’s a screensho…

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## [How can I manually pin a topic to the "Top"](https://meta.discourse.org/t/how-can-i-manually-pin-a-topic-to-the-top/95405)

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**Author:** [@Agnieszka\_Jaskiewicz](https://meta.discourse.org/u/Agnieszka_Jaskiewicz)\
**Replies:** 13\
**Last updated:** [May 31, 2020, 7:02am UTC](https://meta.discourse.org/t/how-can-i-manually-pin-a-topic-to-the-top/95405 "2020-05-31T07:02:44Z")

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Hi, I want to pin a “introduce yourself” topic to the Top. Please tell me how can I do that.

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## [Error when trying to create new accounts](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344)

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**Author:** [@zavala](https://meta.discourse.org/u/zavala)\
**Replies:** 5\
**Last updated:** [May 31, 2020, 1:12am UTC](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344 "2020-05-31T01:12:17Z")

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We can recreate this error in testing. Can anyone offer advice? Oops The software powering this discussion forum encountered an unexpected problem. We apologize for the inconvenience. Detailed information about the err…

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## [Embed comments via Javascript - Failed to load resource](https://meta.discourse.org/t/embed-comments-via-javascript-failed-to-load-resource/153299)

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**Author:** [@shawnngtq](https://meta.discourse.org/u/shawnngtq)\
**Replies:** 0\
**Last updated:** [May 30, 2020, 9:58am UTC](https://meta.discourse.org/t/embed-comments-via-javascript-failed-to-load-resource/153299 "2020-05-30T09:58:23Z")

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Hi guys, When I tried to embed discourse comments via Javascript, I see these errors from my browser console 1st error from line 1 of comments file Failed to load resource: the server responded with a status of 400 ()…

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## [Dumping the contents of table "stylesheet\_cache" failed: PQgetResult() failed](https://meta.discourse.org/t/dumping-the-contents-of-table-stylesheet-cache-failed-pqgetresult-failed/153291)

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**Author:** [@chratec](https://meta.discourse.org/u/chratec)\
**Replies:** 0\
**Last updated:** [May 30, 2020, 7:31am UTC](https://meta.discourse.org/t/dumping-the-contents-of-table-stylesheet-cache-failed-pqgetresult-failed/153291 "2020-05-30T07:31:37Z")

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Hi, our discourse got error on “stylesheet\_cache” table when run backup The log shown error as: \[2020-05-30 06:55:50\] pg\_dump: dumping contents of table "public.stylesheet\_cache" \[2020-05-30 06:56:06\] pg\_dump: error: …

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## [How to put Discourse comments somewhere other than the default comment location?](https://meta.discourse.org/t/how-to-put-discourse-comments-somewhere-other-than-the-default-comment-location/152826)

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**Author:** [@avdi](https://meta.discourse.org/u/avdi)\
**Replies:** 7\
**Last updated:** [May 30, 2020, 12:03am UTC](https://meta.discourse.org/t/how-to-put-discourse-comments-somewhere-other-than-the-default-comment-location/152826 "2020-05-30T00:03:05Z")

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I’m customizing a WordPress site and I want to put a link to the Discourse thread for a given post in a custom location in the HTML. (Details: I’m customizing a LearnDash course site and the LearnDash “focus mode” gets …

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