Disable e-mails to staged topic creator

Product Support

AI-generated summary

A user, vvanpo, wants to disable emails to the staged topic creator in a category with a custom incoming email address. The emails are often automated and the team wants to discuss them privately without triggering outgoing emails. simon suggests using whispers, but this requires staff members, which isn’t the case here. vvanpo confirms that the users discussing the emails are not staff, but rather members of a specific group. oca shares the same use case and asks if a solution has been found to disable notification emails to staged users.

1

Context:
I have a category with a “custom incoming email address” configured, so that it functions as an inbox for a specific e-mail address belonging to my organization. We use this address to collect e-mails, often automated, from various services we subscribe to. When receiving an e-mail, the created topic is the natural place to discuss said e-mail among ourselves. However, and especially when the received e-mail is from an automated sender, we often want the option to discuss the e-mail in private, without every reply to the topic triggering an outgoing e-mail to the (staged) topic creator.

Is it possible to do this as an administrator without changing ownership of the topic?

2

If the users discussing the email are staff members, you can do this with whispers. Whispers will not send an email to the staged user. See: Creating a whisper post

3

Interesting, I didn’t know about that feature. Unfortunately in this case the users are not staff, just members of a specific group with permissions to the category.

4

I’ve got exactly the same use-case.

Have you found a way to disable the notification email to staged users ?