Users per Trust Level -numbers not updating on admin dashboard

Contribute Bug

AI-generated summary

Users are discussing an issue with the “Users per Trust Level” numbers not updating on the admin dashboard in Discourse. Uninen noticed that the numbers on the admin dashboard were stuck, while the numbers on the group pages were up-to-date. joffreyjaffeux suggested running Discourse.cache.clear in the rails console to update the numbers, but this did not resolve the issue for Uninen. Falco explained that the dashboard numbers are exclusive, while the group numbers are inclusive, meaning that higher trust level users are also counted in lower levels. This explanation helped Uninen understand the discrepancy, and they are no longer concerned about the issue.

1

I run the latest docker install and after being frustrated for a looong time about how my users aren’t getting levelled up, I noticed that they actually are but the numbers on the admin dasboard are just stuck. They have been unchanged for at least weeks now, but if I look at /g, it seems to show the current real numbers. (Or at least the numbers on the group pages have evolved.)

Is there a way to force reset those admin dashboard badges or somehow debug the issue further? I love the admin dashboard page as it’s so information-rich so I’d very much love to see the trust level numbers from there as well :slight_smile:

3

If you can run a rails console : Discourse.cache.clear should update it, it shouldn’t be needed though. Will investigate later to see if I can repro.

3 Likes
4

So my config is app.yml, I did the following:

./launcher enter app

then from the commandline:

rails c

and there:

Discourse.cache.clear

which resulted in:

root@appserver-app:/var/www/discourse# rails c
[1] pry(main)> Discourse.cache.clear
=> ["_CACHE_:settings_for_theme_6",
 "_CACHE_:onebox__https://www.youtube.com/",
 "_CACHE_:inline_onebox:https://backstage.slipmat.io/t/first-steps-at-backstage/1150",
 "_CACHE_:onebox__https://backstage.slipmat.io/t/",
 "_CACHE_:watched-words-regexp:block",
 "_CACHE_:staff_tag_names",
 "_CACHE_:watched-words-regexp:require_approval",
 "_CACHE_:custom_emojis:v9:plugin-emoji",
 "_CACHE_:settings_for_theme_7",
 "_CACHE_:onebox__https://slipmat.io/djuninen/2019-5-test-event/",
 "_CACHE_:settings_for_theme_3",
 "_CACHE_:watched-words-regexp:flag"]
[2] pry(main)>

..but the stats are still different on admin dashboard and on groups page. They just show different number of users. See attached screenshots.

Admin dashboard:

06
06622×156 10.2 KB

Groups page:

49
49736×1402 33 KB

5

Dashboard numbers are exclusive, while groups are inclusive.

Every TL4 user is a TL0, TL1, TL2 and TL3 user too.

You have 3 users in TL3 but two of those are also TL4.

4 Likes
6

Oh, okay, that makes sense!

I’m still a bit baffled by the dashboard numbers staying the same despite new users joining via SSO, but maybe that’s just my flaky memory and not an issue with the system :slight_smile:

Thank You for speedy responses :+1: