We have four cases, all from the same user, where the user replies by email and Discourse strips his response and instead re-posts the content he was replying to. So he looks silly and the mods have to delete his post. Following are the details using two methods. Method 1 Since he’s replying by …

It’s worth emphasizing that the Text and HTML tabs shown above do get it right. I don’t know how that content is calculated but it seems independent of the raw and cooked fields, which are getting it wrong.

You will really need to drill into the specific layout his (presumably oddball?) email client is providing. Which email client?

Reply by email is removing the reply and posting the original

Support

codinghorror (Jeff Atwood) February 2, 2020, 3:59am 2

Almost certainly specific to this users email client.

Topic		Replies	Views
Where to discuss issues with email_reply_trimmer? Support email	6	935	November 21, 2019
Incorrect handling of reply-by-E-mail in topics Support	2	1053	December 18, 2018
Email reply parsing Bug email	9	3428	March 29, 2016
Include Original Posts in email replies Support email	2	475	April 29, 2023
Email submission wiped the message body Support	3	521	March 1, 2022

Reply by email is removing the reply and posting the original

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