Incorrect handling of reply-by-E-mail in topics

Product Support

AI-generated summary

There is an issue with the reply-by-E-mail function in the forum, where users’ replies are being posted as duplicates of the original message, rather than their actual response. Southpaw reported the issue and provided an example, noting that the actual reply can be viewed by admins through the envelope icon. gerhard acknowledged the issue and suspected it might be related to the email’s HTML part confusing the reply trimmer. After investigating, gerhard confirmed that the issue should be fixed in the next deployment, referencing a commit on GitHub that addresses the problem.

1

In the last few months I’ve seen a handful of users reply by E-mail, creating posts that reiterate, either as an exact duplicate or with some formattng issues, the post to which they are replying.

The content they actually typed in reply can be viewed by admin by clicking the envelope icon, so I know they really did type a reply.

Here’s a current example I’ve left in the broken state:
https://forums.republicwireless.com/t/i-cant-make-calls-unless-connected-to-wifi/23815/3?u=southpaw

image
image997×783 41.6 KB

replybye
replybye1094×629 42.6 KB

I haven’t yet noticed any specific E-mail provider that seems to consistently fail this way, and it’s not too hard to find these and correct them, but is there something that could be done to the reply-by-E-mail function so they post correctly in the first place?

2

I don’t see an obvious reason why the text before the original message is trimmed. Something in the email’s HTML part seems to confuse the reply trimmer. I’ll take a look and keep you posted.

You can edit the post if you want. I’ve got everything I need to debug the problem.

4

This issue should be fixed the next time your instance gets deployed.
FIX: Font tag resulted in wrong email trimming · discourse/discourse@577af81 · GitHub