One of our forum user is getting issue after logging into his account and we have also checked the issue via Impersonate feature, we also faced the same white blank screen, and this happened with him twice, previously the issue was same, then we did an account merge and deleted his previous profile and merged all profile details into the new account, and now the new account seems to have again same blank white screen issue. Any idea why this is happening?

[image] TheBaby5: we have also checked the issue via Impersonate feature, we also faced the same white blank screen Can you do this again and check the browser console for errors?

User account Impersonate with safe mode console errors. [image]

What version of Discourse are you running?

Installed 2.7.0.beta1 ( 477538bf2d ) [image]

it is server RAM issue , if you have any other CMS/app installed on server ,stop them and check if discourse is working fine or not , if it is working fine upgrade to more memory or delete multiple apps to free memory you can memory usage in percentage $ ps -o pid,user,%mem,command ax | sort -b -k3 -r

Any idea how to solve this? This might happen to other user accounts as well.

My next step would be lookin at the server logs, they might provide a clue.

It’s likely a browser extension that’s blocking something from loading.

Tried Chrome guest mode, incognito mode, firefox, safari, opera… The result is same for that user account — blank white screen after logged in.

White blank screen after user logging into his account

Product Support

TheBaby5 (Bug Reporter) December 5, 2020, 5:47pm 10

Whole website is running fine, its just this user having blank white screen issue, the RAM is good 40% in use, it is something else…

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White blank screen after user logging into his account

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