After upgrading Discourse via the web UI, Joaquin encountered a blank page on their site (wheelheads.riverroaring.com). Attempts to rebuild, restore from backup, and use standard safe mode failed. simon suggested accessing safe mode directly via a custom URL: https://wheelheads.riverroaring.com/login?safe_mode=no_themes,no_plugins. This allowed Joaquin to log in, then access the normal safe mode page. From Admin / Customize, they disabled a problematic theme component, restoring site functionality. The issue appears to stem from a faulty theme or component. Joaquin expressed gratitude for the quick, effective solution and plans to investigate the broken component further.
The normal method of entering safe-mode seems to be broken on your site.
I think you will be able to login from that URL. Once you have logged in, go to your Admin / Customize page, enable the Default Discourse theme and remove all theme components from that theme. If that works, you can then try to figure out what is causing the issue. I’m guessing it’s your site’s theme, or a theme component.
I went to Admin / Customize and disabled a component, and no more blank page. So I guess something is up with that component.
Thanks for your quick reply on this. I’m so grateful that I am able to get our forum working again while I figure out what is going on with that component.
