Confirm Administrator Account not working

Product Support

AI-generated summary

Confirm Administrator Account not working. srb is having trouble confirming an administrator account due to a broken link in the Discourse email notification. pfaffman suggests logging in before clicking the link or checking for edited templates. srb confirms they were logged in as Admin and asks for template guidance. Stephen inquires about the instance installation and configuration. srb shares their AWS EC2 installation process, and Stephen asks if they followed the official instructions. srb provides their installation details, including the generated app.yml configuration file.

1

Hi, I am trying to elevate a user’s permission to Admin. The email notification I get asking “Confirm Administrator Account” takes me to a link that seems to be a broken Discourse . Discourse displays the following error
image

2

You have to log in before clicking that link.

Or perhaps you’ve edited a template and the link is broken?

3

Thanks Jay! I had logged in as Admin before clicking the link. Which template are you referring to where I could have broken the link?

4

How was this instance installed? How is it configured? Are you using a subfolder?

5

Hi Stephen, I followed the directions for installing on AWS EC2. I did not create any subfolder.

6

You followed these instructions?

7

Stephen, it has been a while since I installed. I think this is what I did:

Hostname for your Discourse? [discourse.example.com]: 

Email address for admin account(s)? [me@example.com,you@example.com]: 
SMTP server address? [smtp.example.com]: 
SMTP port? [587]: 
SMTP user name? [user@example.com]: 
SMTP password? [pa$word]: 
Let's Encrypt account email? (ENTER to skip) [me@example.com]:

This will generate an app.yml configuration file on your behalf, and then kicks off bootstrap. Bootstrapping takes between 2-8 minutes to set up your Discourse. If you need to change these settings after bootstrapping, you can run ./discourse-setup again (it will re-use your previous values from the file) or edit /containers/app.yml manually with nano and then ./launcher rebuild app , otherwise your changes will not take effect.