Reply emails - expand or remove summary

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Reply emails - expand or remove summary

The discussion revolves around customizing reply emails in Discourse. Parker1090 is using Discourse to communicate with external users via email and wants to either expand or remove the “click for more details” link in email summaries. cocococosti explains that this link appears when a post is created with a “Summary” through the “Hide Details” option, which hides messages in emails.

Two possible solutions are proposed:

  1. Stop using the “Hide Details” option altogether, which Parker1090 finds feasible since it’s not commonly used in posts.
  2. Disable the feature globally from the site’s settings.

Parker1090 confirms that disabling the “Hide Details” option resolves the issue, particularly with email signatures being converted into these blocks.

1

Hi all,

I’m playing around with opening our internal discourse to additional users with topics started by, and replied to by email by staged users. We’re using this to communicate with people outside our organisation who may be involved in a particular project - not enough to warrant their own group with category restrictions.

All going well so far.

One thing that I’m struggling with is the “click for more details” for summaries in emails
image
Is there a way to either expand these by default, or remove them completely please? Have had a look at some templates, but can’t see a way.

If it’s not possible, we can work around it, but would prefer not to give staged users this option at the moment.

Thanks in advance :slight_smile:

2

From what I’ve seen the “click for more details” link appears in emails when the post was created with a “Summary”, through the “Hide Details” option.

Screenshot_2021-04-17 Constanza's Discourse - This is a test Duscourse page, for debugging pruposes
Screenshot_2021-04-17 Constanza's Discourse - This is a test Duscourse page, for debugging pruposes720×326 14.7 KB

The “Hide Details” option is used to include hidden messages in your posts, so it makes senses it is also hidden in emails through the “click for more details” link.

You could stop using the “Hide Details” options altogether or you could disable the feature globally from your site’s settings:

Screenshot_2021-04-17 Admin - Constanza's Discourse(6)

3

Thanks, @cocococosti, that seems to work!

We generally don’t use it much in posts, but when someone emails in, the email signature is turned into one of these blocks (which was the issue).