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In a support thread titled ‘Emails not sent when marking users as admin,’ VRRyan6 reports receiving a confirmation message when attempting to promote users to admin, but no actual email is sent. They note the system logs show the email is being directed to the ‘system’ user, which has ‘no_email’ set — and they can’t change it. JammyDodger suggests checking the sent email logs at [YourSite]/admin/email/sent and verifying the admin account’s email. awesomerobot recommends checking the spam folder. After sharing screenshots showing no emails were sent VRRyan6, Simon_Manning asks if they impersonated the system user, which might interfere; VRRyan6 confirms trying that without success. pfaffman clarifies the email should go to the logged-in admin’s address — questioning if the account was created without email confirmation. VRRyan6 reiterates the system user’s email is stuck at ‘no_email’. Finally, VRRyan6 reports that after rebooting the VM, the email was successfully sent to the correct admin user — resolving the issue.

I’m trying to add users as admins but every time I get this message


I’m confused as to what email its sending it too because I don’t have an any emails about it.
What email does it send that to?

It should be sent to the email address associated with your admin account. You can check the email sent logs for admin_confirmation_message to see where it was sent.

[YourSite]/admin/email/sent

Also be sure to check your spam folder for the emails


it never sent anything
this is all that is there


kinda found it but what is it sending to, the system account has no_email in its place but it doesnt send an email when i try to put one in

Have you impersonated the system user (or given it a password and logged in to it, if that’s possible) before trying to add admin users? If so, you could try logging out and back in as your normal (admin) user.

yea i tried that still same message

The message in your original post or the no_email entry in the log? The former is expected as a confirmation that you really want to give a user admin rights, the latter shouldn’t happen if you have a valid email address on the admin account you’re logged in as and you should receive the email.

It should be sending to to the address associated with the account that you are logged in as. Are you logged if as a regular admin? Did you get your confirmation email for that account or did you create it if a way that avoided making mark get delivered to you?

its sending it to the system user’s email which is set as no_email but i cant set an email

alright, i just rebooted my vm and it just sent it to the proper user email, thanks.