What about a "ticketing" system for suspensions?

Okay, so I sort of laughed when I first read this, as this is exactly what we had in vB. However, in vB, because of this and the canned messages/rules we had in place, our community felt we were “over-moderating”. By design, I personally believe point based systems lead you to over-moderating (especially when combined with canned responses).

Why? Because you see the canned responses, you get used to them, and then you nick users who may be in a gray area, or are not really causing harm to the community because you have such messages in place, and those messages happen to carry a set of points with them.

What is really funny is we moved to Discourse for two reasons, 1) it’s Ruby based (Yay!), and 2) its moderation process is entirely different, forcing us to leave our old ways behind and adapt to a better suited process for the community as a whole (yep, you get this credit).

I’m not against the feature, I think it can be used correctly, but from past experience, it would be hard for me to want to use it (even on a good size forum). Granted, we could always make the points associated to each ticket 0, and just use it for canned messages (that’s always an option).

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