Importing / migrating from Zendesk Community to Discourse

Support Migration

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johnsnowtesting123 is trying to migrate content from Zendesk Community to Discourse using the import script discourse/import_scripts/zendesk.rb. However, when running the script, they’re encountering errors due to missing gems (nokogiri, mini_portile2, libv8-node), despite them being installed according to the gemfile.lock. They’ve provided their setup details, including their Discourse development instance setup, macOS version, and Ruby version, in hopes of resolving the issue.

1

Hello Discourse Community, I am looking to use the Discourse forum but want to migrate content from Zendesk Community using the import script discourse/import_scripts/zendesk.rb

I have 4 CSV files inn the import_scripts folder (comments.csv, users.csv, topics.csv, posts.csv), but when I try to run the script using the following commands:

RAILS_ENV=production IMPORT=1 bundle install

RAILS_ENV=production bundle exec ruby script/import_scripts/zendesk.rb ./script/import_scripts/

it leads to these errors:

Could not find nokogiri-1.13.3, mini_portile2-2.8.0, libv8-node-16.10.0.0 in any of the sources
Run `bundle install` to install missing gems.

Checking gemfile.lock, it seems that nokogiri, mini_portile2, libv8-node, were installed.

nokogiri -v results in the following:

 
# Nokogiri (1.13.3)
    ---
    warnings: []
    nokogiri:
      version: 1.13.3
      cppflags:
      - "-I/Users/g001494/.rbenv/versions/2.7.3/lib/ruby/gems/2.7.0/gems/nokogiri-1.13.3-x86_64-darwin/ext/nokogiri"
      - "-I/Users/g001494/.rbenv/versions/2.7.3/lib/ruby/gems/2.7.0/gems/nokogiri-1.13.3-x86_64-darwin/ext/nokogiri/include"
      - "-I/Users/g001494/.rbenv/versions/2.7.3/lib/ruby/gems/2.7.0/gems/nokogiri-1.13.3-x86_64-darwin/ext/nokogiri/include/libxml2"
      ldflags: []
    ruby:
      version: 2.7.3
      platform: x86_64-darwin21
      gem_platform: x86_64-darwin-21
      description: ruby 2.7.3p183 (2021-04-05 revision 6847ee089d) [x86_64-darwin21]
      engine: ruby
    libxml:
      source: packaged
      precompiled: true
      patches:
      - 0001-Remove-script-macro-support.patch
      - 0002-Update-entities-to-remove-handling-of-ssi.patch
      - 0003-libxml2.la-is-in-top_builddir.patch
      - 0004-use-glibc-strlen.patch
      - 0005-avoid-isnan-isinf.patch
      - 0006-update-automake-files-for-arm64.patch
      - '0008-htmlParseComment-handle-abruptly-closed-comments.patch'
      - '0009-allow-wildcard-namespaces.patch'
      - 0010-Revert-Different-approach-to-fix-quadratic-behavior.patch
      libxml2_path: "/Users/g001494/.rbenv/versions/2.7.3/lib/ruby/gems/2.7.0/gems/nokogiri-1.13.3-x86_64-darwin/ext/nokogiri"
      memory_management: ruby
      iconv_enabled: true
      compiled: 2.9.13
      loaded: 2.9.13
    libxslt:
      source: packaged
      precompiled: true
      patches:
      - 0001-update-automake-files-for-arm64.patch
      datetime_enabled: true
      compiled: 1.1.35
      loaded: 1.1.35
    other_libraries:
      zlib: 1.2.11
      libiconv: '1.16'
      libgumbo: 1.0.0-nokogiri

Specs:

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