[image (2)] One of our user tried logging into the platform but the following error showed up, this is the first time he has logged into the platform. It says, “Maximum Limit Reached” where can I see this setting.

Hi You can find the setting under Settings/Spam max new accounts per registration ip

This most often happens is all of your users share an ip address because they are at the same university or hotel.

[image] pfaffman: because they are at the same university or hotel. or same office building, using the office internet.

Or using same internet provider.

No, if you’re using the same internet provider then you’re not sharing an IP address.

User Unable to Login

Product Support

itsbhanusharma (Bhanu Sharma) March 11, 2022, 3:56pm 7

You could be sharing the IP if you’re on a cellular carrier in India using CGNAT.

Topic		Replies	Views
Error- too many users on an ip Product Support	3	886	October 17, 2018
Registration Limit from IP Address Product Support	20	24456	August 20, 2024
HELP! "New registrations are not allowed from your IP address?" Marketplace	3	3540	December 5, 2019
Max Accounts per IP Setting Feature	11	1278	November 16, 2022
Error in Login for a User SSO	3	1065	March 7, 2020