User Unable to Login

Product Support

AI-generated summary

A user encountered a “Maximum Limit Reached” error while attempting to log in for the first time. geoff777 advised checking the setting under Settings/Spam > max new accounts per registration ip. pfaffman noted this commonly occurs when multiple users share an IP address, such as at universities or hotels. itsbhanusharma added that office buildings using shared internet can also trigger this. Jagster suggested shared internet providers might be the cause, but RGJ clarified that using the same ISP doesn’t necessarily mean sharing an IP. itsbhanusharma countered that in India, cellular carriers using CGNAT may still result in shared IPs. The issue is typically tied to IP-based account limits, often affecting users behind shared or NATed networks.

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One of our user tried logging into the platform but the following error showed up, this is the first time he has logged into the platform.
It says, “Maximum Limit Reached” where can I see this setting.

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Hi

You can find the setting under Settings/Spam

max new accounts per registration ip
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This most often happens is all of your users share an ip address because they are at the same university or hotel.

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or same office building, using the office internet.

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Or using same internet provider.

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No, if you’re using the same internet provider then you’re not sharing an IP address.

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You could be sharing the IP if you’re on a cellular carrier in India using CGNAT.