Feature Discussion: benign alternative to "suspension"

AI-generated summary

The discussion revolves around the need for a benign alternative to account suspension in Discourse, particularly for a subscription-based membership group. jbrains seeks a way to temporarily disable user access without the negative connotations of suspension, while preserving their post history and allowing them to return seamlessly. RGJ suggests restricting access to key categories as a workaround, while ondrej points out the option to customize suspension messages via the admin panel. jbrains appreciates the suggestions but remains uncertain. darkpixlz adds that a dedicated suspended user page would be preferable to the current modal, as it provides a more informative experience.

I’m using Discourse as a Forum for a subscription-based membership group. When someone cancels their subscription I have essentially two options for handling their account: anonymizing the account or suspending the account. My primary concern is to ensure that the person can’t log in until they’ve started their subscription again.

If I believe the person is planning to come back to the group, then I prefer not to anonymize their account, because if they come back, I would like them to have the option to continue until their previous identity, retaining their post and comment history, and so on. My only other option seems to be suspending their account, which to the inattentive observer looks like they’ve done something wrong, when they haven’t.

I think I would like some benign analog to suspending an account: pausing the account. The user can’t log in until an administrator resumes their account, the user retains their post activity history, and without the negative associations of “suspension”.

Yes? No? What do you folks think of the idea?

Also, is there some other way to get the behavior I want using the existing features of the system?

2 Likes

What about just removing access to all the interesting categories?

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In addition to Richard’s idea you can change the suspension text by going to Admin → customise → text

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That never even crossed my mind. This is why I ask. Thank you for the ideas. I’m not sure I want to do this, but I’m glad to know it’s an option.

1 Like

To be honest I would like a page for suspended users instead of just a modal telling them there suspended and why. Only a modal doesn’t make sense.